ACS AEP Mobile App Subscription registrationToken not working

[Ravish_Patel]

We are trying to integrate AEP Mobile App with ACS. The current flow if I understand right below is the flow of subscription from Mobile App to ACS:

For subscription in ACS "registrationToken" is required attribute as address to send the push notification to. In Adobe Launch, the rule to forward the data to ACS has been configured to below:

{
"userKey": "<userKeySentByApp>",
"pushPlatform": "<push_platform_received_from_app>",
"marketingCloudId":"<mcid_received_from_App>",
"registrationToken" : "<Push ID received as part of Mobile Core>"
}

When we post this data to a general event listner, we see all the data as per the JSON.
However when we post the data to ACS, the registrationToken does not get updated.

Question:
Is the above format the right way to send the registrationToken to ACS from AEP SDK Mobile App via Adobe Launch?

- Thank you,

Ravish Patel

[Sebastiane_Edberg_ · Accepted solution]

Hi, do you see the ecid, push platform etc except the registrationToken under  the mobile app subsribers tab in ACS? If so i suggest you go ahead and log a support ticket, thats how our issue got resolved. No idea what was done, that information was not shared.