Webapp form :Log Response Not working

Anita_p

MVP

31-03-2019

Hi,

I am unable to track the responses in Web App form even when the log responses option is checked in the properties of the page.

What cab be the reason?

Replies

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Anita_p

MVP

03-04-2019

Thanks Geoffrey for sharing the control settings but these all are in place too.

Anything else you could think of about the tracking responses?

Regards,

Anita

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geoffreyl240454

04-04-2019

You're welcome Anita,

Did you deploy the web application on another instance in order to know if the problem comes from the web application herself or from the instance?

Thanks,

Geoffrey.

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geoffreyl240454

05-04-2019

Hello Anita,

That will be good to know if the web application works on another instance.

Indeed, I don't know if the issue comes from the Web Application or from the instance.

If the same Web Application works on another instance, that means the issue comes from the instance and not the Web Application.

Thanks,

Geoffrey.

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Anita_p

MVP

07-04-2019

Hi Geoffrey,

The issue is same across the different instances not just with one.

I replicated the web app in another instance but it did not work either.

Regards,
Anita

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geoffreyl240454

08-04-2019

Hi Anita,

Could you please run a test with the debug mode in order to display the context, control if the value to store are there and if there is any error?

Feel free to put a screenshot of the web application context for control of it.

Many thanks,

Geoffrey.

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Anita_p

MVP

08-04-2019

Hi Geoffrey,

Here is the context of debug mode. It is a simple web form :

<ctx lang="en" secret="@eFe12akz0Bt02AMqY351sBimUTEndIAmyHmnUAvHApY/1mPFdjeF6/Do4A4nj+oZOeqXMJo8j9NHpEbauf9/wtVzkV0EzItPzcXz5y2sSIRORH5WgLhtmTtGBbpf72pfvSZ4AUg0YPpqcAcQDM1ExALxTJcbWTlXqEw7j653bOM=" _method="encryptedId"

_identifier="@RkplITW/5KbLkf2TqeyY3Q=="

activityHist="@GHoLdiCry7ssY4CdxWSLH40wgxbCOIEiTcDN47Jik+HsNFnvMNwclySQqgoCk5ARC8ZBPTxbFRe9RBxWYsDgqu0tJYm/rurqAzpTq64bGHbAel38tdjtLpf6H7OejpSEwiHGg2JiI7QEy/JZxW8EajwKJse1m9kfM92RWOZMEr+ppEFnrfiBCpoG9e8AZnZL91JpTZM129VFxdryVnpCPgErWdeS3/NVgTgD0/KOR08="

_folderModel="" origin="neolane" webApp-id="24320650" _target="web" date="2019-04-09T06:13:13Z" _console="1" score="0">

  <userInfo timezone="UTC" theme="" orgUnitId="0" noConsoleCnx="true" loginId="3464" loginCS="Web applications agent (webapp)"

login="webapp" locale="en-US" instanceLocale="en-US" homeDir="" datakitInDatabase="true">

    <login-right right="webapp" />

  </userInfo>

  <timezone changed="false" current="UTC" />

  <activityHistory>

    <activity name="page" type="page" />

    <activity name="prefill" type="prefill" />

    <activity name="start" type="start" />

  </activityHistory>

  <recipient _key="@id" _operation="update" mobileNumber="123456" lastName="Keating" id="524831" firstName="Donald"

firstName_init="Donald" lastName_init="Keating" mobileNumber_init="456789" />

</ctx>

Regards,

Anita

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geoffreyl240454

09-04-2019

Thanks for the context Anita,

The recipient tag seems to be created properly.

However, I see that the recipient id is already present, I assume that you loading the recipient at the start of the web application.

Is the "Update the preload record" ticked in the Storage object?

Thanks,

Geoffrey.

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Anita_p

MVP

09-04-2019

Hi Geoffrey.

Thanks for looking into the above web context. Yes, "update the preloaded record" is checked in the storage activity.

Anything else you could think of ?

Regards,
Anita

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Anita_p

MVP

09-04-2019

Hi Geoffrey,

I have created a similar web app in another instance and apparently it is showing the Responses but just the date and nothing else.

Here is the screenshot of the logs:

1729994_pastedImage_0.png

It does not populate any of the recipient's details.

Any idea on this?

Regards,
Anita