Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Unsubscribe link does not get displayed in Chrome

Avatar

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile
akramullak35861
Level 2

05-11-2019

When the OOB or Custom Unsubscription link is clicked in Chrome, It displays message Loading..... and even when you click on Validate button nothing happens. 

It works fine in Internet Explorer.

Below is the screenshot

1850641_pastedImage_1.png

Replies

Avatar

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile
akramullak35861
Level 2

05-11-2019

We are using On Premise Adobe Campaign Classic 7.0 19.1 build 9033.

Avatar

Avatar
Give Back 10
Employee
craigthonis
Employee

Likes

156 likes

Total Posts

247 posts

Correct Reply

143 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 50
View profile

Avatar
Give Back 10
Employee
craigthonis
Employee

Likes

156 likes

Total Posts

247 posts

Correct Reply

143 solutions
Top badges earned
Give Back 10
Give Back 5
Give Back 3
Give Back
Boost 50
View profile
craigthonis
Employee

07-11-2019

Hello,

Can you enable the Chrome Developer Tools (Ctrl+Shift+I) and review the console and network tabs when hitting the unsubscribe?  This should provide further insight into what is going on.  This sounds like a coding issue within the page itself since it works with one browser but not the other, but you'll need to review the responses within the developer tools and compare it with the page source code.

Avatar

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile

Avatar
Validate 1
Level 2
akramullak35861
Level 2

Likes

8 likes

Total Posts

23 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
Give Back 3
Give Back
Ignite 1
Boost 5
View profile
akramullak35861
Level 2

09-11-2019

Unsubscribe link that I am using is OOB.

Chrome display issue that I reported was reproduced by everyone I sent the email.