Webapp

[Sanjana12]

Hi, a webapp that we use to download the client console is not working for our customers but is working fine for me. How to troubleshoot this issue? Thanks

[Craig_Thonis]

Hi Sanjana,

Can you provide some specifics on the webapp, whether it worked in the past or if it is a new implementation, what kind of errors you are seeing, etc?

As it stands, the issue is a bit too vague to give any real guidance.

[Pradeep_Kumar_Srivastav · Accepted solution]

Hi @Sanjana12 ,

Are you saying that the software distribution web page (https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html) is working for you but not for the client?

If so, here are a few things to check:

1. Are they trying to log in using their Adobe ID?
2. Do they have the necessary access? If not, please contact a Support Administrator to provide the required access.
3. Consider opening an Adobe support ticket to further investigate the issue.