Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

URLs and Click Stream Report for images

Avatar

Level 2

Hi

 

In the URLs and Click Stream Report when viewed by URLs I see rows without a URL. I fear that these are coming from images with an anchor around it (<a href="..."><img src="..."/></a>).

Can somebody confirm the issue or even contribute a solution how to fix that?

 

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

Hi @Clemens 

I would look at the delivery and see the URL it detects (display URL option) or right-click -- Edit XML source and search for <url, you will be the list of url tracked...

You could look at the tracking logs too in the UI and search for these 375 clicks...

 

Since report can be customised, make sure it is looking only to email click type of URL (and not open for instance). you could review the HTML on the Finished delivery to review any href too...

All i can think off to find out where these clicks come from

Hope this helps,

Thanks

Denis

View solution in original post

4 Replies

Avatar

Employee Advisor

Hi @Clemens 

Try to add alt="" in your image element, it does work for me that it is used as a URL label.

untimately what ytou can do is to add the _label in the HREF element to give a lable to your URL. Pllok at the option Display URL in the Email Editor, if you see no label for your image URL, you can add the label there too...

Denis_Bozonnet_0-1653041402506.png

Hope this helps,

Thanks
Denis

Avatar

Level 2

Hi Denis

 

The issue is the other way around. We got rows which do not display a url but have a label in the report.

Given: <a href="https://whatever.com"><img src="test.jpg" alt="Test"/></a>

We see a row with the label "Test" when the report is viewed by title. However if we view it by URL we get a row without URL:

Screenshot 2022-05-20 at 13.35.02.png

 

Best Clemens

Avatar

Correct answer by
Employee Advisor

Hi @Clemens 

I would look at the delivery and see the URL it detects (display URL option) or right-click -- Edit XML source and search for <url, you will be the list of url tracked...

You could look at the tracking logs too in the UI and search for these 375 clicks...

 

Since report can be customised, make sure it is looking only to email click type of URL (and not open for instance). you could review the HTML on the Finished delivery to review any href too...

All i can think off to find out where these clicks come from

Hope this helps,

Thanks

Denis

Avatar

Level 2

Hi Denis

Thanks for the suggestion. Didn't directly solve the issue but helped us to identify the source of issue in more detail. I will try to investigate in more detail.

 

Best

 

Clemens