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SOLVED

Tracking email unsubscription

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Community Advisor

Hi,

 

Tracking indicators report is not showing clicks on opt-out link for some email deliveries.

milanv69354962_0-1580468293648.png

If we check another report URLs and click streams we can see this number.

Report is reading this value from [indicators/@optOut] and value inside is really set to 0.

 

Tried to recompute delivery tracking but numbers are not shown.

 

Any idea how to recompute this value?

1 Accepted Solution

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Correct answer by
Community Advisor

Hi,

 

Add _type="optout" to your opt-out links.

 

Thanks,

-Jon

View solution in original post

1 Reply

Avatar

Correct answer by
Community Advisor

Hi,

 

Add _type="optout" to your opt-out links.

 

Thanks,

-Jon

Avatar

Community Advisor

Thanks @Jonathon_wodnicki ,

 

After updating type to opt-out, the counts are visible.

 

Regards, Milan