SOAP Error: SOP-330023

[ryanbcg7]

We are getting an error during a SOAP call, SOP-330023 and part of that error is "You don't have the required rights to view the detail." We have tried this with several users, all of which have full admin rights across the entire instance. Has anyone encountered this before?

[Venu_Reddy]

Hi ryanbcg7​,

Please check this similar thread and hope it helps you to resolve this issue:

Error in making SOAP call from SOAP UI to Adobe Campagn

Regards,

Venu

[ryanbcg7]

We are still getting an error that we don't have rights to do this, which is really confusing since the accounts we're signed in with have full admin rights. Do we need to explicitly assign the users permission to the folder?

[ryanbcg7]

The user who performed this task added their IP address to the security zones as well.

[Venu_Reddy · Accepted solution]

Hi ryanbcg7​,

I think there is an issue with your payload.

Can you try with your own ID/Password (administrator) and may be it will work.

You should not be passing in userid/password in the sessiontoken element, this should be a long string hashed token that is generated by running the logon operation in the sessionMethodSoap.

Here is an example logon operation payload.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

</soap:Header>

<soapenv:Body xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

<urn:Logon xmlns:urn="urn:xtk:session">

    <urn:sessiontoken></urn:sessiontoken>

    <urn:strLogin>your_user_name_here</urn:strLogin>

    <urn:strPassword>your_password_here</urn:strPassword>

    <urn:elemParameters>

        <AnyElement/>

    </urn:elemParameters>

</urn:Logon>

</soapenv:Body>

</soapenv:Envelope>

Regards,

Venu

[DJ_Bourke]

This question was a long while ago but for others who come looking. I've found that you can simply clear your cache and it fixes this issue when you are trying to access folders within explorer view and keep getting the error.

IMPORTANT:
Please note that this will clear your configurations views within folders such as the delivery log and Profiles & Targets. This can be a bit annoying but is for your instance only. This will probably take you a few minutes to reconfigure.

Hope this helps. It worked for me.

Cheers!