since ‎10-10-2018
‎31-01-2020
ryanbcg7
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ryanbcg7

ryanbcg7
- Adobe Campaign Standard
We used an update process to change ID values of event configurations. This was done to avoid deleting and recreating them. We changed the value from EVT to something like '1707211'. That process worked, but after that we are no longer able to publish, we get an error of attribute or element 1707211 is invalid. When looking at schemas, I see ext:rtEvent _ all still exist even after deleting all event configurations and starting over. This includes the original values, the updated values and the ...

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Re: Limit the number of deliveries sent per day
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ryanbcg7

ryanbcg7
- Adobe Campaign Standard
Thanks, we have come to the same conclusion. We are also fairly certain that this is likely not what the client will want to do at this point and they would use fatigue rules to simply prevent the same profile from receiving more than 3 emails in a day.

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Re: Limit the number of deliveries sent per day
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ryanbcg7

ryanbcg7
- Adobe Campaign Standard
Right, fatigue is against the recipient level, but we are looking for an overall cap. For instance, no more than 3 specific deliveries to be sent on a certain day, even if 8 deliveries are submitted. Is there a way to have the tool automatically hold 5 of the deliveries from being sent that day?

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Limit the number of deliveries sent per day
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ryanbcg7

ryanbcg7
- Adobe Campaign Standard
I see the document for ACC has details for capacity rules, but what about ACS? Is there only the option for fatigue, which would be at the recipient level and not an overall email send cap per day? I have a request to cap the amount of unique deliveries being sent per day. Before we go down a different path to make this happen, is there a built in mechanism to replicate the capacity functionality from ACC?

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Re: Notification of workflow supervisor - Errors
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
The issue has been resolved. The problem was the "Do not import recipients into the database" dialog box was checked. We couldn't uncheck it, that was the only difference between the production instance and the sandbox I was comparing it to. To fix it, we changed the value in the delivery form from true to false and, viola, the box could be unchecked, we could change the destination mapping for the flowchart id column and the OOTB template now works.

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Re: Notification of workflow supervisor - Errors
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
Correct, I set up a workflow to fail (no logic in a query) so we could see the alert to make sure it works. Now that I'm taking a closer look at this instance compared to another, I see a working instance has Population from a file in the To line and this non-working instance has a specific set of email addresses called out. When I look into the file it's referencing, the values are defined there and I can now preview the delivery. I can't send it still, but a preview of it works. I'll just keep...

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Re: Notification of workflow supervisor - Errors
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
Thanks for the reply. This is for the pre-configured alert on a workflow failure (notifySupervisor technical delivery template), there isn't a notification activity in the workflow itself to actual configure. In the workflow properties this is set for the failure notice. Any pre-configured template that uses a dataSource. variable fails. I'm looking as the config-.xml file that has dataSource information in it, the name is set to default still with the other info populated. Other ACC instances I...

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Re: Is it possible to have amount of emails limited per day/week?
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ryanbcg7

ryanbcg7
- Adobe Campaign Standard
I see the document for ACC around capacity, but what about ACS? Is there only the option for fatigue, which would be at the recipient level and not an overall email send cap per day?

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Notification of workflow supervisor - Errors
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
When we try to use the OOTB notification of workflow supervisor we encounter delivery errors, specifically:Error while compiling script 'content htmlContent' line 6: dataSource is not defined. SCR-160012 JavaScript: error while evaluating script 'content htmlContent'.Trying to preview the delivery template:Error while evaluating documentJST-310000 Error while compiling script 'content htmlContent' line 6: dataSource is not defined.SCR-160012 JavaScript: error while evaluating script 'content htm...

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Change instance URL from http to https - steps needed
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
Before we start to open ports and make changes, does anyone have a list of steps to change a URL? The request is to change from http to https. This is a Linux installation, there are two instances for this organization and both are up and running. Any feedback is appreciated, thanks!

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ACC/ACS Installation training class?
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ryanbcg7

ryanbcg7
- Adobe Experience Cloud
While we are able to go through the standard training for campaign usage, is there a formal online training class for installing the product(s)? I didn't see anything but wanted to check with the community.

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Re: SOAP Error: SOP-330023
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
The user who performed this task added their IP address to the security zones as well.

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Re: SOAP Error: SOP-330023
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
We are still getting an error that we don't have rights to do this, which is really confusing since the accounts we're signed in with have full admin rights. Do we need to explicitly assign the users permission to the folder?

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SOAP Error: SOP-330023
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
We are getting an error during a SOAP call, SOP-330023 and part of that error is "You don't have the required rights to view the detail." We have tried this with several users, all of which have full admin rights across the entire instance. Has anyone encountered this before?

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What happens with reporting if the campaign server is down?
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
We had a client ask a question around what happens with campaign tracking/reporting if the campaign server is down? For instance, we send an email in the morning and 5 minutes later the Campaign server goes down. Is the reporting during the downtime lost?

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Form field increments
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ryanbcg7

ryanbcg7
- Adobe Campaign Classic
I am trying to change an input form field. The dialog box is the up/down arrows. Currently, it goes up/down in values of 1. We'd like it to go up or down in values of .25 instead. Where can I go to make this change? Thanks!

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