SMS: Substitution of address

Forum|Forum|3 years ago
January 11, 2023
2 replies
1798 views

I am working in the UK with a system where the external SMS account requires SMS phone numbers prefixed 44(number). When I try to send an SMS proof using a 44(number) via "Substitution of Address" Adobe is converting the number to 0(number) and the external account refuses to send. It does this whether I use 0044(number) or +44(number) or 44(number) as the phone number to use. I think this must be some configuration issue. Does anyone know what needs to be changed?

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Best answer by davidm1708369

My field in the external FDA table is defined as

so is actually already a virtual variable of a field called SMS

However, if I change this to

Adobe stops converting 44(number) fields to 0(number) when using Substitution of Address in a Proof.

david--garcia

Level 10

On the recipient extension schema, set the mobilephone data policy to none and try if that works.

<attribute desc="Mobile" name="mobilePhone" type="string" label="Mobile" length="15" dataPolicy="none"/>

CedricRey

Level 5

Hi @david--garcia ,

I'm interested about this, because I just made the test on a different target type (not the recipient but custom schema) that has no datapolicy on the mobilePhone field, I checked the delivery/fcpParameters/substitution/@address definition and no policy at all, but the proof process still makes the change (I tryied to force internationnal format number 0033XXXXXXXXX in the substitution/@address => got 0XXXXXXXXX local format number in the proof broadlog).

Are you sure that proof process follows the mapped field datapolicy ? Can another datapolicy apply in the preparation process ?

Cedric