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SMPP setup in Adobe Campaign classic

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Greeshma_Sampath1
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Greeshma_Sampath1
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30-03-2021

Hi All,

 

We are trying to connect SMS SMPP to get SMS from adobe campaign deliveries to mobiles.

We have used external accounts with generic SMPP but the messages are not going out from adobe.

The deliveries are getting executed and the workflow gets finished, but the message is not received by the user.

Could someone please help us figure out the issue and resolve it? 

 

Thanks,

Greeshma.

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adithyacs86
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adithyacs86
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30-03-2021

Hi Greeshma, 

 

1) Please check if any typology rules applied. 

2) Also, please click the verbose mode to obtain maximum logs in your external account for the SMPP logs. 

 

And also , please cross check with the document mentioned above. 

 

Thanks,
Adithya