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Greeshma_Sampath1
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Re: Recurring Campaign template setup
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @wondnicki , The issue is with approval and its not happening in our system, is it possible to send a working vanilla/OOTB recurring campaign template xml here. Thanks,Greeshma

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Recurring Campaign template setup
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi All, Kindly help me in clearing the below mentioned doubts related to Recurring Campaign template in Adobe Campaign classic.1. In recurring campaign workflows, how is the approval process happening/working and will extraction file approval mail get sent to the operator from recurring campaign workflows?2. In the recurring campaigns default workflow properties there is a script mentioned and this script is not carrying to new workflow that we created in same recurring campaign. So should we co...

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Re: Workflow in started state and Delivery in "Pending de...
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @wodnicki , The delivery is finished as per in dashboard and All deliveries folder. But the workflow was in started state.The mta process is not used in our services and we never started mta process in our services Thanks

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Re: Not getting Extraction File Approval mail
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @DavidKangni, We are not having issue with content and target approval, only the extract file approval is not coming.Version we are using is build 9032 and server build 9032. Thanks. Hi @wodnicki , We tried and compared and find small differences, with that differences we tried to replicate the issue template in another environment and as we have modified that template there, now approval mail is not coming in the new environment also. Thanks. Does Recurring campaign (opRecurrent) template al...

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Workflow in started state and Delivery in "Pending delivery" for days.
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi Team, Two workflows was ran 2 days back. When checked today the deliveries status in dashboard and in All deliveries is finished but the delivery activity is still blinking when we opened the workflow and checked. Thus the workflow is still in started state even though the delivery has finished executing. The deliveries are sent and completed. Thanks.

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Re: Not getting Extraction File Approval mail
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @DavidKangni, Do you know what can be the issue in this ? Thanks.

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Re: Not getting Extraction File Approval mail
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @wodnicki, We have checked at the location you mentioned and there's no difference in the setting for approval in both the campaigns.Only for this particular campaign template, " Recurring campaign (opRecurrent) " we are not getting any mails for extraction file approval.We also tried creating the campaigns with both the templates with other users and still this issue is there. We tried in another environment to see whether this issue is with this particular template in all environments. So, ...

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Not getting Extraction File Approval mail
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi Team, I am not receiving any approve extraction file mail for the delivery which I ran from a particular campaign and it is getting approved automatically.So as testing I replicated the same scenario in another campaign with same template copied from above not working campaign and from there I was getting approval mail and was able to approve it. Below shown is the setting details of the campaign from which I am not getting the approval mail. Below shown is the setting details of the campaign...

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Re: Approval Activity redirection link issue
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @Sukrity_Wadhwa, After resaving the " Notification of the assignees for a workflow task " delivery template again this issue got resolved.Thanks,Greeshma

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Re: External signal problem
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adithyacs86 @DavidKangni , We changed the filer condition in file collector from instancs,vars. to vars. then the file collector started fetching all files coming to it at the same time.Thank you all for the help. Thanks,Greeshma

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Re: External signal problem
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adithyacs86, Below shown is the filter which is given in the file collector. could you please tell me how to change it here? Thanks,Greeshma

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Re: Approval Activity redirection link issue
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi Deb007 , I compared the urls from deployment wizard and the urls are given correctly but still when we click the link from approval mail to give approval its going to the old one.Have you experienced this issue before and could you please help in resolving this issue? Thanks,Greeshma

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Re: External signal problem
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @DavidKangni, I tried the way you suggested, but then also its not taking the other file. Its taking only one file among the 2 files which came simultaneously to the file collector.Kindly find below the logs of the file collector. 05/09/2021 9:02:45 AM D:\Adobe\Adobe Campaign Classic v7\var\stage\workflow\wf-DEVWKF6452\directorywatcher2\TR_CHANNEL_2 Copy of Copy of TR Channel GS 7th apr 2021_2021-05-09_09-01-18_20210509130215a.csv05/09/2021 9:02:45 AM D:\Adobe\Adobe Campaign Classic v7\var\st...

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Re: External signal problem
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @DavidKangni, By checking deeply to the issue, we have a JavaScript activity which fetches the deliveries filename and pass to the file collector. This file collector takes the file which is stored in the server and passes to the next activity. As I checked the logs, the JavaScript activity is sending all the delivery details from different deliveries, but the file collector is taking only one delivery file. Images of logsJavascript actiivty05/07/2021 3:48:22 AM Sending file: D:\Adobe\Adobe C...

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Greeshma_Sampath1
- Adobe Campaign Classic
Hi Team, In one of the delivery template we have a post processing workflow which triggers with external signal when the delivery is ran in any workflow.When the same delivery template is used and ran at the same time from different workflows the external signal in the post processing is only taking the first workflow data(this workflow which might have ran 2 seconds earlier than the 2nd workflow) in to it..Is there anyway we can control this or anyway in which we can make the post processing wo...

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Approval Activity redirection link issue
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi Team, The approval mail i get is getting redirected to our development url and not on the current environment url.Sometime the approval redirection is not asking for Yes/No radio buttons also.How can I change it and where can i find it?Could someone please help me out in this? Thanks,Greeshma

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Re: Workflow Heatmap not loading
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @Deb007, My consoles build is 9032. What was your build when you faced this issue?Thanks,Greeshma

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Re: [v6] My delivery indicators are still at zero or do not match what I sent. What can I do?
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Greeshma_Sampath1
- Adobe Campaign Standard
Hi @florentlb , On which situations will this desynchronisation issue occurs and why does this occur? Is this issue with the marketing side or mid sourcing side? How can we debug/analyze it? Thanks,Greeshma

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Re: Workflow Heatmap not loading
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adithyacs86, the heatmap was giving the information earlier, but now this issue is coming and i tryed to see 1 day before information only so it should have shown.

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- Adobe Campaign Classic
Hi @adithyacs86, Iam having this issue when i try to get the heatmap information of older days and not for the current date.

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Greeshma_Sampath1
- Adobe Campaign Classic
Hi All, The issue is that the workflow heatmap in adobe is not loading. It shows operation in progress and tries to load. But after sometime its showing the below shown error message. Unable to parse XML response message of SOAP method 'ExecuteQuery' of service 'xtk:queryDef' Could someone please help me out to resolve this issue. Thanks,Greeshma

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Re: Server Clear cache
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- Adobe Campaign Classic
Hi @Sukrity_Wadhwa, We are checking this and will update here if we need more help. Thanks, Greeshma

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Re: Server Clear cache
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- Adobe Campaign Classic
Hi @adithyacs86, Actually for the below mentioned server location we are expecting to clear the cacheC:\Windows\system32\config\systemprofile\AppData\Roaming\Neolane\NL_6\nlserver\cache-enu0A1E71B700244DBC\index.xml(1:1) Thanks,Greeshma

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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @wondnicki, nlserver cache.

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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @wondnicki, I just wanted to know if there's any way to do clear cache in server side.

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Greeshma_Sampath1
- Adobe Campaign Classic
Hi All, Could someone kindly let me know how to do clear cache from server for adobe campaign classic? Thanks,Greeshma

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Re: Error log in Database cleanup OOTB workflow.
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adithyacs86, Could you please let me know what can be done to stop this issue in future? Thanks,Greeshma

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Re: Error log in Database cleanup OOTB workflow.
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adithyacs86, 04/10/2021 4:05:23 AM nlmodule ORA-210000 Oracle error: ORA-00933: SQL command not properly ended04/10/2021 4:05:23 AM nlmodule WDB-200002 SQL statement 'UPDATE NmsDelivery SET iState = :1 tsLastModified = cast(SYSTIMESTAMP as TIMESTAMP WITH TIME ZONE) WHERE iDeliveryId = :2' could not be executed (error in position 35: 'tsLastModified'). Param(0)=85 Param(1)=38232061204/10/2021 4:05:23 AM nlmodule Failed to update external cancel-pending delivery 382320612. This code is repeate...

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Re: Error log in Database cleanup OOTB workflow.
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Greeshma_Sampath1
- Adobe Campaign Classic
Hi @adityacs86, As i checked the deliveries in All deliveries folder, all are stopped deliveries. Can that be the issue? and the deliveries are there in deliveries schema also. Thanks,Greeshma

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- Adobe Campaign Classic
Hi Team, The OOTB workflow database cleanup is showing the below shown error/warning in logs.Could someone kindly help me understand what the issue is and what can be done to resolve this issue? Thanks,Greeshma

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