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I was working on a workflow and have hard time figuring out how to build one. There are 2 parts:-
1) I have sent the email to the targeted audience.
2) The next will be to send same email to the ones who did not open the first.
It is a promotional email not a Transactional or Triggered one.
I am really struggling in the 2nd part and would require your support. Also, do i have to create a different workflow or will that be the continuation of the first part.
Any response is welcome 🙂
Hello @Kanwar92 ,In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.
The Query will look like this:
recipient delivery logs exists such as delivery/deliveryCode equal to YOUR_INITIAL_DELIVERY_CODE
status equal to sendRecipient tracking logs does not exist
This will give you the list of users who never opened/clicked.
Let me know if that helps.