Sending an empty SMS from ACM

Milan_Vucetic

MVP

20-06-2019

Hi everyone,

I am trying to figure out why empty SMS is not delivered to my phone number. (SMS with some text inside is sent and delivered properly.)

There is not topology rule for stopping this empty message. It seems that message is pushed to the connector, but there is no confirmation from SMS middleware about sending request.

Please check the log below:

2019-06-18 13:50:04.877+02 000012A2 000012A2 1     info    log Application server for Adobe Campaign Classic

2019-06-18 13:50:04.878+02 000012A2 000012A2 1     info    log     Starting an MTA child (pid=4770, tid=4770)...

2019-06-18 13:50:06.064+02 000012A2 000012A3 1     info    log Message to 'phone number' pushed to the connector.

2019-06-18 13:50:06.090+02 000012A2 000012A3 1     info    log Message to ' phone number ' pushed to the connector.

2019-06-18 13:51:10.043+02 000012A2 000012A2 1     info    log MTA-740013 Message(s) waiting: 0, active session(s): 0.

2019-06-18 13:51:10.043+02 000012A2 000012A2 1     info    log Stopping MTA child (pid=4770, tid=4770)...

Thank you in advance.

Accepted Solutions (1)

Accepted Solutions (1)

Milan_Vucetic

MVP

20-06-2019

Well, I am sure that is not possible to send empty SMS. Request for empty SMS is not generated at all towards SMS provider, so AC somewhere is discarding this.

Find the difference in logs:

SMS with text log: sent 

SMS without text log: Sent to the service provider

Answers (0)