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R
Adobe Employee
RRafikiAdobe Employee
Adobe Employee
April 12, 2023
Solved

Not able to connect to Adobe console receiving the below error.

  • April 12, 2023
  • 1 reply
  • 2715 views

Hi 

Can someone help with my issue? (Hosted on-premise) I am unable to connect to the Adobe console receiving the below error.

INT-150012 The HTTP query returned an 'Internal Server Error' type error (500)
------
SOP-330021 Communication error with server: please make sure it is configured correctly.HTTP code 500
'IOB-090007 Network error (recv(), errno=9: Bad file descriptor)
WEB-530007 Error relaying '/nl/jsp/soaprouter.jsp' to URL 'http://localhost:8080/nl/jsp/soaprouter.jsp'.'.

 

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Best answer by akshaaga

Hi @rrafiki,

Based on the error message you provided, it appears that you are experiencing an issue connecting to the Adobe console, and the server is returning an Internal Server Error (HTTP code 500). The error message also mentions a communication error with the server and a network error (recv(), errno=9: Bad file descriptor).

Here are a few steps you can try to troubleshoot and resolve the issue:

  1. Check server configuration and ensure that the server is running and accessible.
  2. Check URL and port: Verify that the URL  is correct and the port is open and not blocked by any firewalls or security settings.
  3. Verify that your network connectivity is stable and there are no network issues, such as high latency or packet loss, which could be causing the error. You may also want to check if there are any network outages or maintenance activities happening at the time of the error.

1 reply

akshaaga
Adobe Employee
akshaagaAdobe EmployeeAccepted solution
Adobe Employee
April 12, 2023

Hi @rrafiki,

Based on the error message you provided, it appears that you are experiencing an issue connecting to the Adobe console, and the server is returning an Internal Server Error (HTTP code 500). The error message also mentions a communication error with the server and a network error (recv(), errno=9: Bad file descriptor).

Here are a few steps you can try to troubleshoot and resolve the issue:

  1. Check server configuration and ensure that the server is running and accessible.
  2. Check URL and port: Verify that the URL  is correct and the port is open and not blocked by any firewalls or security settings.
  3. Verify that your network connectivity is stable and there are no network issues, such as high latency or packet loss, which could be causing the error. You may also want to check if there are any network outages or maintenance activities happening at the time of the error.
    R
    Adobe Employee
    RRafikiAdobe EmployeeAuthor
    Adobe Employee
    April 13, 2023

    Hi @akshaaga 


    Thank you for your message. I regenerated the serverconfig.xml and ran the pdump command, please the screenshot.

     

    When we run the following commands, we get the below error:
    nlserver start web
    nlserver pdump -who

    ERROR:

    [neolane@olaxta-itwadobecamp00:~]$ nlserver pdump -who

    16:34:52 >   Application server for Adobe Campaign Classic (7.2.2 build 9349@e319b6d of 02/28/2022)

    web@default (12403) - 444.0 MB

    16:34:52 >   Starting 1 connection(s) on pool 'default campaign_test' (Oracle, server='CAMPAIGNTEST', login='campai                                          gn')

    16:34:52 >>> ORA-210000 Oracle error: ORA-24806: LOB form mismatch (iRc=-2006)

    16:34:52 >   Starting 1 connection(s) on pool 'default campaign_test' (Oracle, server='CAMPAIGNTEST', login='campai                                          gn')

    16:34:53 >>> ORA-210000 Oracle error: ORA-24806: LOB form mismatch (iRc=-2006)

    16:34:53 >   Starting 1 connection(s) on pool 'default campaign_test' (Oracle, server='CAMPAIGNTEST', login='campai                                          gn')

    16:34:53 >>> ORA-210000 Oracle error: ORA-24806: LOB form mismatch (iRc=-2006)

    16:34:53 >   Starting 1 connection(s) on pool 'default campaign_test' (Oracle, server='CAMPAIGNTEST', login='campai                                          gn')

    16:34:53 >>> ORA-210000 Oracle error: ORA-24806: LOB form mismatch (iRc=-2006)

    16:34:53 >>> INT-150012 The HTTP query returned a '' type error (500) (iRc=-53)

    16:34:53 >>> SOP-330021 Communication error with server: please make sure it is configured correctly.

     

    HTTP code 500

    'A technical error has occured:

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    com.neolane.fwk.core.NlException: ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

    ORA-210000 Oracle error: ORA-24806: LOB form mismatch

            at com.neolane.fwk.xtk.JSPContext.initThreadForInstance(Native Method)

            at com.neolane.fwk.xtk.JSPContext.<init>(JSPContext.java:346)

            at com.neolane.fwk.xtk.JSPContext.<init>(JSPContext.java:304)

            at org.apache.jsp.soaprouter_jsp._jspService(soaprouter_jsp.java:218)

            at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)

            at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:466)

            at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:382)

            at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

            at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

            at com.neolane.jssp.HttpHeaderFilter.doFilter(HttpHeaderFilter.java:102)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

            at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:109)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)

            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)

            at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:544)

            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)

            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)

            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)

            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:353)

            at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:616)

            at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)

            at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:831)

            at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1629)

            at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)

            at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

            at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

            at java.lang.Thread.run(Thread.java:745)'. (iRc=16384)

     

    Await your response.

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