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SOLVED

How can we track open ,clicks and sent for Transactional messages

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Level 4

How can we track open ,clicks and sent for Transactional messages

 

WHAT IS THE SCHEMA NAME,

HOW IT WILL REFLECT, AND AFTER HOW MUCH TIME,

iS there any orkflow which is updating open ,clicks and sent for Transactional messages

 

@Parvesh_Parmar ,@AkshayAnand 

,@isahore ,@AndreaBriceno,@ParthaSarathy

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @DishaSharma ,

 

We can track open ,clicks and sent for Transactional messages by checking the data from the Schemas below:

 

1) nms:eventHisto: To check the  Status, event type and all the Data passed.

2) nms:trackingLogEventHisto: For checking the Opens and Clicks of the Transactional Message sent.

 

As the emails will be sent from the Execution Instance, Delivery and Tracking and other Information also goes to it and it comes back to the Control Instance via the Out of the Box Workflows in our Adobe Campaign.

 

The number of OOTB Workflows in the Campaign will vary based on the number of Execution Instances.

 

PFA Sample Screenshot of the Workflows responsible for this data Update.

 

LakshmiPravallika_0-1710399627308.png

 

 

Regards,

Pravallika.

 

 

 

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2 Replies

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Correct answer by
Community Advisor

Hi @DishaSharma ,

 

We can track open ,clicks and sent for Transactional messages by checking the data from the Schemas below:

 

1) nms:eventHisto: To check the  Status, event type and all the Data passed.

2) nms:trackingLogEventHisto: For checking the Opens and Clicks of the Transactional Message sent.

 

As the emails will be sent from the Execution Instance, Delivery and Tracking and other Information also goes to it and it comes back to the Control Instance via the Out of the Box Workflows in our Adobe Campaign.

 

The number of OOTB Workflows in the Campaign will vary based on the number of Execution Instances.

 

PFA Sample Screenshot of the Workflows responsible for this data Update.

 

LakshmiPravallika_0-1710399627308.png

 

 

Regards,

Pravallika.

 

 

 

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Level 1

To track open rates, clicks, and sent status for transactional messages:

  1. Use tracking pixels or unique URLs for open tracking.
  2. Include UTM parameters or redirect URLs for click tracking.
  3. Maintain a robust email-sending infrastructure for sent status tracking.
  4. Utilize analytics tools to aggregate and analyze tracking data for insights and optimization.