GMAP app subscribers data not flowing to the right instance.

[krs27]

Hello,

Could you pls advise for the next scenario:
The problem is that the GMAP app subscribers data is not flowing to the STAGE instance.
For the app that we have installed in our mobile devices(Android/iOS), we see that the data is flowing to DEV environment ID in GMAP and then data is flowing to Okta DEV and then to DEV.

We want the data in Staging environment, not dev env.

Can you please confirm if we replace DEV environment ID with Stage Environment ID in GMAP, then the data will flow to stage or what else are we missing here?

Thank you!

[aggabhi · Accepted solution]

Hi @krs27 ,

Can you confirm that you have installed virtual app in staging environment or not?

Both environments needs to have virtual app created in adobe campaign environment.

https://experienceleague.adobe.com/docs/campaign-classic-learn/getting-started-with-push-notificatio...

You should setup the integration key also in staging environment.

Regards

Abhishek

[Sukrity_Wadhwa]

Hi @krs27,

Was the given solution by @aggabhi helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!