Getting Error when using offers : Message Cancelled (representation unavailable)

[Revanth77]

Using offers linked with enrichment and selected offer catalog and offer space. Kindly help what needs to be checked to ignore this issue.

[Uken]

Check whether you have missed selecting the below in your offer management. I think this might be the reason.

Thank you!

[Revanth77]

Hey There,

Thanks for the suggestion. But If I am checking that option I can see the email is flowing through but it is flowing empty. Y does it have to flow empty if users are eligible for the required offer.  Looking for your feedback.

Thanks,

Revanth

[Sukrity_Wadhwa]

Hi @Revanth77,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!