Filtering Email Bot Activity in Adobe campaign Classic | Adobe Higher Education
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bhaskarc1289447
bhaskarc1289447
Level 3
December 13, 2021
Resuelto

Filtering Email Bot Activity in Adobe campaign Classic

  • December 13, 2021
  • 3 respuestas
  • 2135 visualizaciones

Hi All,

Is it possible to filter out any activity performed by Bots (such as opening email, clicking of links etc) on emails sent from Adobe campaign classic.

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de david--garcia

    Given there are virtually unlimited number of domains and email addresses attached to them, bots  are engineered to crawl email links in an attempt to find malicious links, there are virtually limitless number of bots with different kind of configuration on all email platforms which makes any attempt at detecting bots worthless.

     

    You could perform a small scale research by doing the following.

     

    1. Create set of addresses on major email providers (outlook, yahoo, gmail) they will be unmonitored (noone to check inbound email)
    2. Send a daily/weekly email at different intervals of the day
    3. Monitor tracking on these emails through nms:trackingLogRcp schema
    4. Collect browser agent details which contains (uuid, browser version, broser key)
    5. After x number of weeks/months you have enough data collected on your honeypot to at least exclude these uuids from your tracking reports.

     

    I performed a small test, sent my self a couple of emails to different addresses without opening them and gathered the following data, only the two highlighted belong to my opens & clicks, the rest were bots which crawled my email, you need to bear in mind that, bots can change and use any kind of user agent configuration, but at least this aims at narrowing it down to at least try to estimate which are bots browser agents/uuids

     

     

    3 respuestas

    AksheyMalhotra
    AksheyMalhotra
    Level 2
    December 13, 2021

    Hi,

     

    Hope you are doing well.

     

    As per our understanding, this could not be possible as the campaign doesn’t have any way to identify that this email is open by BOT or by a recipient targeted. Adobe campaign has a small image in the email which gets downloaded once the email is open.

     

    Concerning links it tracks it using redirection URL and hence it could not tell if any bot has opened the link or not.

     

    Still is you want to see any ongoing issue with the product then you could always follow this page: https://status.adobe.com/

     

    Regards,

    Akshey Malhotra

      david--garcia
      david--garciaRespuesta
      Level 10
      December 13, 2021

      Given there are virtually unlimited number of domains and email addresses attached to them, bots  are engineered to crawl email links in an attempt to find malicious links, there are virtually limitless number of bots with different kind of configuration on all email platforms which makes any attempt at detecting bots worthless.

       

      You could perform a small scale research by doing the following.

       

      1. Create set of addresses on major email providers (outlook, yahoo, gmail) they will be unmonitored (noone to check inbound email)
      2. Send a daily/weekly email at different intervals of the day
      3. Monitor tracking on these emails through nms:trackingLogRcp schema
      4. Collect browser agent details which contains (uuid, browser version, broser key)
      5. After x number of weeks/months you have enough data collected on your honeypot to at least exclude these uuids from your tracking reports.

       

      I performed a small test, sent my self a couple of emails to different addresses without opening them and gathered the following data, only the two highlighted belong to my opens & clicks, the rest were bots which crawled my email, you need to bear in mind that, bots can change and use any kind of user agent configuration, but at least this aims at narrowing it down to at least try to estimate which are bots browser agents/uuids

       

       

        David_Loyd
        Adobe Employee
        David_LoydAdobe Employee
        Adobe Employee
        December 14, 2021

        Email bots (usually) won't log into your App or website. You could always take email clickers and exclude anyone who has not logged in or authenticated on your domains.

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