AksheyMalhotra

Re: Tracking Server shutdow crash - Adobe Campaign Standard 19-01-2022

Hi User, Hope you are doing well. The delivery ID mentioned in the tracking logs is always hexadecimal so you could convert '7425a7’ to decimal which would be 7611815. This is the primary key of your delivery.Now in ACS all the primary key are encrypted so you could not find this delivery just by search option, you might need to create a workflow to find this delivery with search parameter with @ID Once you find the delivery you could either try to delete the tracking logs of that delivery and a...

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Re: SFTP connection successful and then failed but after few minutes its again working - Adobe Campaign 19-01-2022

Hi Poonam, Hope you are doing well. This error occurs when trying to connect the FTP server from a workflow and downloading the files from the server, while you are still able to connect via FTP using FileZilla or WinSCP. This is a known issue and you could follow this documentation for troubleshooting and fixing this issue. (check section : “Couldn’t resolve host name” error) Doc: https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/importing-and-exporting-data/best-pr...

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Re: Deliverability error - "Probably unreachable" - Adobe Campaign Standard 13-12-2021

Hi Tristan, Hope you are doing well. We need to understand one concept that the bounce is not generated by the adobe campaign but it depends on the response coming from that domain, as you said it doesn’t happen usually it could be possible the domain is sending the bounce some time, it usually happens with private domains. You could get more details by checking the MTA and MTA CHILD logs on your system, Home > Monitoring > Process List > Open Log. Secondly: you could also ask the adobe support ...

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Re: Filtering Email Bot Activity in Adobe campaign Classic - Adobe Campaign 13-12-2021

Hi, Hope you are doing well. As per our understanding, this could not be possible as the campaign doesn’t have any way to identify that this email is open by BOT or by a recipient targeted. Adobe campaign has a small image in the email which gets downloaded once the email is open. Concerning links it tracks it using redirection URL and hence it could not tell if any bot has opened the link or not. Still is you want to see any ongoing issue with the product then you could always follow this page:...

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Re: Typology rule - get recipients who have received 'n' deliveries - Adobe Campaign 13-12-2021

Hi, Hope you are doing well. You could query the Brodlog table and see in how many deliveries a particular recipient is targeted, the same could be done on profile schema as well. Regards,Akshey Malhotra

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Re: External Api Activity - Adobe Campaign Standard 09-12-2021

Hi Shloak, You could use below documentation. https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/data-management-activities/external-api.html?lang=en Regards,Akshey Malhotra

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Re: Facing Issue while configuring Vedio Component in Email Designer.? - Adobe Campaign Standard 09-12-2021

Hi Khushboo, Hope you are doing well. This is a common problem with outlook as it don’t load images or videos do to its security but you could try below steps in outlook to over come this situation for yourself, hope this would be helpful for you. Unblock image downloads for a single message:Click the InfoBar at the top of the message.Click Download Pictures.For additional assistance with Outlook 365, Outlook 2019, Outlook 2016, and Outlook 2013, please see Microsoft Office support. Unblock imag...

Re: And export data into list and try to load that list data into the table - Adobe Campaign 09-12-2021

Hi Shruti, Hope you doing well. You could use the Data Loading activity to upload data into the system using CSV file.Ref: https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/action-activities/data-loading--file-.html?lang=en Once you upload data into system you could save it some schema using Update Data activity (If you have schema already build)Ref: https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/targeting-activitie...

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