Hi User, Hope you are doing well. The delivery ID mentioned in the tracking logs is always hexadecimal so you could convert '7425a7’ to decimal which would be 7611815. This is the primary key of your delivery.Now in ACS all the primary key are encrypted so you could not find this delivery just by se...

Hi Poonam, Hope you are doing well. This error occurs when trying to connect the FTP server from a workflow and downloading the files from the server, while you are still able to connect via FTP using FileZilla or WinSCP. This is a known issue and you could follow this documentation for troubleshoot...

Hi Tristan, Hope you are doing well. We need to understand one concept that the bounce is not generated by the adobe campaign but it depends on the response coming from that domain, as you said it doesn’t happen usually it could be possible the domain is sending the bounce some time, it usually happ...

Hi, Hope you are doing well. As per our understanding, this could not be possible as the campaign doesn’t have any way to identify that this email is open by BOT or by a recipient targeted. Adobe campaign has a small image in the email which gets downloaded once the email is open. Concerning links i...

Hi, Hope you are doing well. You could query the Brodlog table and see in how many deliveries a particular recipient is targeted, the same could be done on profile schema as well. Regards,Akshey Malhotra

Hi Shloak, You could use below documentation. https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/data-management-activities/external-api.html?lang=en Regards,Akshey Malhotra

Hi Khushboo, Hope you are doing well. This is a common problem with outlook as it don’t load images or videos do to its security but you could try below steps in outlook to over come this situation for yourself,  hope this would be helpful for you. Unblock image downloads for a single message:Click ...

Hi Shruti, Hope you doing well. You could use the Data Loading activity to upload data into the system using CSV file.Ref: https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/action-activities/data-loading--file-.html?lang=en Once you upload data into system you ...

Hi Shruti, Hope you doing well. You could use the Data Loading activity to upload data into the system using CSV file.Ref: https://experienceleague.adobe.com/docs/campaign-classic/using/automating-with-workflows/action-activities/data-loading--file-.html?lang=en Once you upload data into system you ...