I am a beginner in Adobe Campaign and using sandbox version given by my company. I created a simple campaign with a list containing just one email and one email delivery attached to it. I disabled the approval workflows and initiated the delivery but every time the delivery fails with message
"Message queued (session with SMTP Server: #HOSTNAME#."
and it says email is unreachable which is in fact a valid email-id.
Kindly help me in debugging or guide me to create at least a single email delivery.
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Hi @vivektripathi,
Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.
Thanks!
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No the answer didn't helped. How can i check MTA on sandbox ? i don't know the steps to do the same, as i mentioned i am a beginner.
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Hi @_Manoj_Kumar_,
Could you please help @vivektripathi further here with the query?
Thanks!
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Hello @vivektripathi
Click on the Home tab and then you will see new navigation. The MTA status will be available on the Monitoring page.
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In the monitoring tab, Log Journal of mta@partners shows:
Launching task 'mtachild@partners' ('nlserver mtachild -noconsole -tracefile:mtachild@partners -instance:partners -detach') in a new process |
After this everything gets stuck.
Looks like there is error in SMTP configuration. Since I am having partner sandbox access, could you please guide me how to get that checked.
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Hi @vivektripathi Have you already checked the monitoring tab? There you will find information on failed deliveries, MTA health, etc. There may be some additional information there.
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