Error while trying to send SMS from Adobe campaign V8

[BhaskarJC]

Hi All,

We are using Adobe campaign classic V8 and want to send sms. But when we try to send sms by querying on recipient schema we get the below error

I am already using routing as sms

Also ,the targeting dimension always comes as email not mobile phone. I have already entered both email and Phone no from 'Profiles & Target'. Please help me in getting rid of the error.

[an observation: The mobile no always get saved in '1234 234 123' format with gaps automatically. Could this be the issue.]

[Craig_Thonis]

Hi Bhaskarjc,

Did you perhaps copy and paste this delivery activity from another workflow? If so, can you try creating one from scratch to see if the issue persists?

[BhaskarJC]

Hi @Craig_Thonis 

The issue is still persisting even if I create delivery activity from scratch and for some reason the the delivery is pointing towards the internal email delivery

Why is the Delivery pointing towards the internal email delivery ?

[BhaskarJC · Accepted solution]

Hi All,

I got a mail from Adobe Support that the above mentioned issue is a known issue and has been reported to the Adobe Product Engineering team for resolution.

regards

Bhaskar Choudhury

[Sukrity_Wadhwa]

Thanks for letting us know @BhaskarJC!