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Error on workflow : Jobs on deliveries in campaigns (deliveryMgt)

thibaultb473199
Level 4
Level 4

Hello, I am facing an issue with one technical workflow since these past few days, the Jobs on deliveries in campaigns workflow (deliveryMgt) and occurs at the alert notification activity.

nlclient_uTA8tRojaR.png

When looking at the logs of this workflow, they inform me to look at the delivery log ID for the delivery that cause the issue.

This is what I have for the logs of the delivery (issue with the limit date delivery and start date delivery)

nlclient_XgBhEwDn64.png

3d2FQP0iXM.png

What can cause such an error ? The workflow (deliveryMgt) was running fine before and the deliveries were created with the same exact protocole as I did before. I don't know if this can help but this is what I have in the properties of the delivery that cause the issue.

6a9vwBFyFM.png

Is there somewhere else I can look to fix this workflow/deliveries and how to resolve such an error ?

Thank you in advance

4 Replies
wodnicki
Community Advisor
Community Advisor

Hi,

 

Delete the errant 'notification of validations' delivery and restart workflow.

 

Thanks,

-Jon

thibaultb473199
Level 4
Level 4

Hello Jon,

Thank you for your answer, I delete all the deliveries that contains the label 'notification of validations' and restart the workflow. I will come back to you with an update if the workflow manage to fail again or not.

Kind regards.

thibaultb473199
Level 4
Level 4

Hello, I come back with some news and unfortunately, the technical workflow manage to fail again with the same issue (date of delivery). Do you know if there is something I can do to fix that ? FYI, the error mention the exact limit date of the delivery as the previous error I got as seen on the screenshot below.

3d2FQP0iXM.png

Thank you in advance