Hello prasannakumarmarru ,Thank you for your answer.All the 3 deliveries
mentioned have the same properties and settings, only a change of
language in the HTML.Here is the audit log for the failing deliveries
:Where can I get extra help on this issue if it's coming from the mid
instance ?Kind regards.
Hello everyone,I face an issue where I send 3 deliveries to customers
and 1 of them don't have data concerning the messages to send
process/success ratio. You can see this on the screenshot below.The
results for the first delivery are both equal to 0 and should not be the
case.These are the delivery logs. (notice the status is on pending)And I
have tracking logs available so I know that the delivery was send out
successfully but display 0 for both success/process.I check the
documentation on thi...
Hello everyone,Recently, I had this error on one of my import workflow
that runs daily and this one happens to fail on the Update Data
activity. For an unknown reason, this is failing. Do you know why this
happened and where to look to resolve that ?This is the error I got :
(is there an issue in the file I am importing ? I'm trying to understand
the failure here) 11/22/2020 7:32:20 AM writer22 Oracle error:
'ORA-00001: violation de contrainte unique
(NEO.THITRAVELTICKET2014_ID)'11/22/2020 7:32:...
Hello,I'm having issues in this workflow with that errorI'm using a
query with the table "Address" and a data loading activity that seems to
not have any table related('') from what the error seems to be. How can
I make my intersection works so my Data loading have the "Address" table
linked ?Thank you for your answers.Kind regards.
Hello everyone,I just sent out a newsletter on Adobe Campaign and I
notice that one of the picture is wrong in the email.Is it possible to
change the uploaded image on mid sourcing level ?The image is not
correct and I would like to change it, do you think we can change the
content of an image already uploaded to the server? If yes, how can I do
such an action ?Thank you for your answer.Kind regards.
Hello,I find the answer by looking at the access rights of the operator
and those rights were change during this period, the solution is fixed
now.Kind regards
Hello,I find the solution, this one was coming from the first enrichment
that didn't have the data specified inside. Adding this one makes the
workflow runs correctly.Kind regards
Hello everyone,I have a recurring problem on the account table
"Account"This happens especially when I load the delivery logs of the
"Account" table, that I enrich and change dimension to the "Account
"table. So far everything is fine but when I want to make a split using
a variable of the "Account" table, I have this error message: Attribute
AccountsKey1 unknowYou can see the logs of the workflow here :This is
what the workflow looks like and the issue coming from the slit activity
:What can I ...
Hello, thank you for your answer.There was no change in term or campaign
being in another folder, the user normally can use the folder and have
permission to do operation on the campaigns of that specific market
Hello everyone,I experience an issue where an user is not being able to
add or modify any workflow but few days before was able to do those
actions in a daily basis. From the user view, it looks like this,
mentioning that the campaign is in "read only" mode and has the activity
options disable.Can't access those options and not being able to modify
the workflow.What is causing the issue and how to fix that for this user
? Where is the options to solve the problem ?Thanks in advance.
Hello everyone, I am facing an issue when I am trying to send a delivery
and submit a target. The error only mention this and I don't know how I
can fix this.How can I fix this kind of issue ? Any help would be
appreciate 🙂Thank you in advance.
Hello, I come back with some news and unfortunately, the technical
workflow manage to fail again with the same issue (date of delivery). Do
you know if there is something I can do to fix that ? FYI, the error
mention the exact limit date of the delivery as the previous error I got
as seen on the screenshot below.Thank you in advance
Hello Jon,Thank you for your answer, I delete all the deliveries that
contains the label 'notification of validations' and restart the
workflow. I will come back to you with an update if the workflow manage
to fail again or not.Kind regards.
Hello, I am facing an issue with one technical workflow since these past
few days, the Jobs on deliveries in campaigns workflow (deliveryMgt) and
occurs at the alert notification activity.When looking at the logs of
this workflow, they inform me to look at the delivery log ID for the
delivery that cause the issue.This is what I have for the logs of the
delivery (issue with the limit date delivery and start date
delivery)What can cause such an error ? The workflow (deliveryMgt) was
running fine b...
Hello @_Manoj_Kumar , Thank you for your answer.I look at the starting
query and I mention correctly about the blank address or not, so the
query should take the recipients having a valid address email.This is
how my first workflow looks like when sending th delivery : On the
bottom left activity query, you can see that I look if the address email
is blank or not (in my example, the address email is "object Value" and
I remove all the deduplication via the deduplication activity. The thing
I fin...
Hey everyone, I'm facing an issue with some deliveries that get rejected
from an initial population (around more than half the initial population
doesn't receive their deliveries) and I don't know why this is
happening. Normally, everything runs fine.You can see my example below
(the red cells are my current issues of rejected deliveries).This is
what I get in my delivery logs, nothing particular to declare :But here,
I can see that almost all of the deliveries for those recipients got an
alert ...
Hello everyone,I have an issue with the rendering of a barcode in my
email.This is what I use for my barcode right now in my HTML template
:And this is the rendering in my email
: The numbers of the cardNumber are displaying correctly but the first
number doesn't want to appear. Normally, the cardNumber contains 13
numbers and in the barcode, only 12 numbers are displaying well. For
certain purpose, we only want to use this type of barcode (tISBN)Is
there something wrong in this part of the HTML...
I have an issue with the rendering of a barcode in my email.This is what
I use for my barcode right now in the email template :And here is the rendering of the
barcode when receiving the delivery :The numbers of the cardNumber are
displaying correctly but the first number doesn't want to appear. (the
first number should be on the far left of the barcode)That means that
only 12 numbers out of the 13 numbers are displayed correctly. For
certain purpose, we can only use this type of barcode.Is ther...
Hello everyone,Since this Monday, I have some issues with one particular
RTM (ACCOUNT_ACTIVATION_FR) that refuses to be "processed" and stays in
status "in process". Before that day, that RTM was working fine as seen
on this screenshot below:Starting on Monday at midnight, this RTM
refuses to pass the "in process" status.This is what I have right now
for the deliveries that supposed to be send, checking the tracking logs,
they exist and recipients are opening their emails.Also here are the
deliv...
Hello everyone,I have a question concerning an external ID value that is
not always stored when using real time and I do not know why, here is my
analysis :• Here is an example of XML where we store the external
ID.
30840601581360886 TEST1
TEST2 10 0 TESTPDF I found the
3084060158136088 in the column external ID.In general, all real-time
calls, I stock the external ID.• On the other hand, when trying to push
a communication. M
Test4 False nl 09/09/2019
https://www.thaly...
Hello everyone,I have an issue concerning exporting data using a
workflow. When I export data to be in an Excel file, some data becomes
integer instead of text (when I preview the data through the workflow
using "display the data" it shows me text and not integer).This is the
rendering through the workflow displaying the data :And this is what I
have on my Excel file when export :Do you know why this happened and is
it possible to fix that ?Thank you in advance.Kind regards.
Hello wodnicki ,Thank you so much for the precision.I have a last
question : I have some phone number data (example : +0032123456789) and
I want to use an "if" if this case happen and remove the "+" for this
case and else it's another case (example : +32123456789), don't do
anything. Is it possible to do that in SQL ? I'm not familiar with that
kind of language.Kind regards,Thibault
Hello wodnicki ,Thank you for this answer. Just to be sure, is this
code needs to be put in a Javascript before the data extraction or there
is a way to put that line of code in the data extraction activity itself
?Thank you in advance.Kind regards,
Hello everyone, I am running a workflow using customers data which will
be extract with a data extraction (Excel) and I have some issues with
the phone number data which sometimes use a "+" in the beginning of the
phone number. (depending on the country)For example : I have the use of
"320123456789" and "+320123456789" for the phone number field.My request
is : is it possible to remove that "+" special character during the data
extraction so this character won't be present in my Excel ? If yes, ...
Hello DimaKudryavtsev ,Thank you for the explanation and detail answer.
I understand where I can maybe find the answer of this issue.Since I
never use the populate of the targetData, can you give me an example of
hat I have to put between the ?To test with a
simple exemple, I use in the template <%= recipient.firstName %> , how
do I have to set up the field ?If there is
documention also with that, it will be great to learn more about that
Thanks in advance,Kind regards.
Hello everyone,Since few days, some of my deliveries don't want to be
send out and mention me that the targetData is not defined.Here is how
the error looks like : This was not happening before (the workflow was
on a scheduler without any modification in the template and one day,
this happens with this failure) and I still have some deliveries that
works with the targetData in other templates.But for an obscure reason,
this issue happens for all the targetData I use in that template. I try
to de...
Hello kapscool ,Thank you very much for those information. When
including the JS in the query, I have an error that show this :Also, how
can I set up my enrichment to pick up my data from recipients starting
with a query using the delivery logs or use change dimension ? Do I have
to use a link in the enrichment ?Kind regards and thanks in advance.
