thibaultb473199

Re: Delivery logs are not updated and report is wrong - Adobe Campaign Classic

Hello prasannakumarmarru ,Thank you for your answer.All the 3 deliveries mentioned have the same properties and settings, only a change of language in the HTML.Here is the audit log for the failing deliveries :Where can I get extra help on this issue if it's coming from the mid instance ?Kind regards.

419

Delivery logs are not updated and report is wrong - Adobe Campaign Classic

Hello everyone,I face an issue where I send 3 deliveries to customers and 1 of them don't have data concerning the messages to send process/success ratio. You can see this on the screenshot below.The results for the first delivery are both equal to 0 and should not be the case.These are the delivery logs. (notice the status is on pending)And I have tracking logs available so I know that the delivery was send out successfully but display 0 for both success/process.I check the documentation on thi...

429

Re: Error on workflow ORA-00001 unique constraint violation - Adobe Campaign Classic

Thank you Wodnicki, this helps resolve my issue.

384

Error on workflow ORA-00001 unique constraint violation - Adobe Campaign Classic

Hello everyone,Recently, I had this error on one of my import workflow that runs daily and this one happens to fail on the Update Data activity. For an unknown reason, this is failing. Do you know why this happened and where to look to resolve that ?This is the error I got : (is there an issue in the file I am importing ? I'm trying to understand the failure here) 11/22/2020 7:32:20 AM writer22 Oracle error: 'ORA-00001: violation de contrainte unique (NEO.THITRAVELTICKET2014_ID)'11/22/2020 7:32:...

414

Issue in an intersection activity between 2 tables - Adobe Campaign Classic

Hello,I'm having issues in this workflow with that errorI'm using a query with the table "Address" and a data loading activity that seems to not have any table related('') from what the error seems to be. How can I make my intersection works so my Data loading have the "Address" table linked ?Thank you for your answers.Kind regards.

343

Is it possible to change an image after an email got send out (mid-sourcing level) ? - Adobe Campaign Classic

Hello everyone,I just sent out a newsletter on Adobe Campaign and I notice that one of the picture is wrong in the email.Is it possible to change the uploaded image on mid sourcing level ?The image is not correct and I would like to change it, do you think we can change the content of an image already uploaded to the server? If yes, how can I do such an action ?Thank you for your answer.Kind regards.

361

Re: Not being able to add or modify any workflow in a cam... - Adobe Campaign Classic

Hello,I find the answer by looking at the access rights of the operator and those rights were change during this period, the solution is fixed now.Kind regards

314

Re: Error on split activity level with a table Account - Adobe Campaign Classic

Hello,I find the solution, this one was coming from the first enrichment that didn't have the data specified inside. Adding this one makes the workflow runs correctly.Kind regards

337

Error on split activity level with a table Account - Adobe Campaign Classic

Hello everyone,I have a recurring problem on the account table "Account"This happens especially when I load the delivery logs of the "Account" table, that I enrich and change dimension to the "Account "table. So far everything is fine but when I want to make a split using a variable of the "Account" table, I have this error message: Attribute AccountsKey1 unknowYou can see the logs of the workflow here :This is what the workflow looks like and the issue coming from the slit activity :What can I ...

392

Re: Not being able to add or modify any workflow in a cam... - Adobe Campaign Classic

Hello, thank you for your answer.There was no change in term or campaign being in another folder, the user normally can use the folder and have permission to do operation on the campaigns of that specific market

339

Not being able to add or modify any workflow in a campaign - Adobe Campaign Classic

Hello everyone,I experience an issue where an user is not being able to add or modify any workflow but few days before was able to do those actions in a daily basis. From the user view, it looks like this, mentioning that the campaign is in "read only" mode and has the activity options disable.Can't access those options and not being able to modify the workflow.What is causing the issue and how to fix that for this user ? Where is the options to solve the problem ?Thanks in advance.

397

Error "DeliveryValidation" when trying to send delivery/submit targetting - Adobe Campaign Classic

Hello everyone, I am facing an issue when I am trying to send a delivery and submit a target. The error only mention this and I don't know how I can fix this.How can I fix this kind of issue ? Any help would be appreciate 🙂Thank you in advance.

363

Re: Error on workflow : Jobs on deliveries in campaigns (... - Adobe Campaign Classic

Hello, I come back with some news and unfortunately, the technical workflow manage to fail again with the same issue (date of delivery). Do you know if there is something I can do to fix that ? FYI, the error mention the exact limit date of the delivery as the previous error I got as seen on the screenshot below.Thank you in advance

410

Re: Error on workflow : Jobs on deliveries in campaigns (... - Adobe Campaign Classic

Hello Jon,Thank you for your answer, I delete all the deliveries that contains the label 'notification of validations' and restart the workflow. I will come back to you with an update if the workflow manage to fail again or not.Kind regards.

425

Error on workflow : Jobs on deliveries in campaigns (deliveryMgt) - Adobe Campaign Classic

Hello, I am facing an issue with one technical workflow since these past few days, the Jobs on deliveries in campaigns workflow (deliveryMgt) and occurs at the alert notification activity.When looking at the logs of this workflow, they inform me to look at the delivery log ID for the delivery that cause the issue.This is what I have for the logs of the delivery (issue with the limit date delivery and start date delivery)What can cause such an error ? The workflow (deliveryMgt) was running fine b...

440

Re: A lot of rejected deliveries and shouldn't be the case - Adobe Campaign Classic

Hello @Manoj_Kumar_ , Thank you for your answer.I look at the starting query and I mention correctly about the blank address or not, so the query should take the recipients having a valid address email.This is how my first workflow looks like when sending th delivery : On the bottom left activity query, you can see that I look if the address email is blank or not (in my example, the address email is "object Value" and I remove all the deduplication via the deduplication activity. The thing I fin...

539

A lot of rejected deliveries and shouldn't be the case - Adobe Campaign Classic

Hey everyone, I'm facing an issue with some deliveries that get rejected from an initial population (around more than half the initial population doesn't receive their deliveries) and I don't know why this is happening. Normally, everything runs fine.You can see my example below (the red cells are my current issues of rejected deliveries).This is what I get in my delivery logs, nothing particular to declare :But here, I can see that almost all of the deliveries for those recipients got an alert ...

573

Re: Wrong use of barcode in my email - Adobe Campaign Classic

Hello Amit, This fix my issue and the rendering looks greatThank you !

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Wrong use of barcode in my email - Adobe Campaign Classic

Hello everyone,I have an issue with the rendering of a barcode in my email.This is what I use for my barcode right now in my HTML template :And this is the rendering in my email : The numbers of the cardNumber are displaying correctly but the first number doesn't want to appear. Normally, the cardNumber contains 13 numbers and in the barcode, only 12 numbers are displaying well. For certain purpose, we only want to use this type of barcode (tISBN)Is there something wrong in this part of the HTML...

3.1K

Rendering problem with a use of a barcode in a delivery - Adobe Campaign Classic

I have an issue with the rendering of a barcode in my email.This is what I use for my barcode right now in the email template :And here is the rendering of the barcode when receiving the delivery :The numbers of the cardNumber are displaying correctly but the first number doesn't want to appear. (the first number should be on the far left of the barcode)That means that only 12 numbers out of the 13 numbers are displayed correctly. For certain purpose, we can only use this type of barcode.Is ther...

2.1K

Real time messages refuses to be processed and are stuck in process mode. - Adobe Campaign Classic

Hello everyone,Since this Monday, I have some issues with one particular RTM (ACCOUNT_ACTIVATION_FR) that refuses to be "processed" and stays in status "in process". Before that day, that RTM was working fine as seen on this screenshot below:Starting on Monday at midnight, this RTM refuses to pass the "in process" status.This is what I have right now for the deliveries that supposed to be send, checking the tracking logs, they exist and recipients are opening their emails.Also here are the deliv...

980

Field is not stored when using real time. - Adobe Campaign Classic

Hello everyone,I have a question concerning an external ID value that is not always stored when using real time and I do not know why, here is my analysis :• Here is an example of XML where we store the external ID. 30840601581360886 TEST1 TEST2 10 0 TESTPDF I found the 3084060158136088 in the column external ID.In general, all real-time calls, I stock the external ID.• On the other hand, when trying to push a communication. M Test4 False nl 09/09/2019 https://www.thaly...

2.4K

Re: A text in a preview workflow become an integer in an Excel export. - Adobe Campaign Classic

Thank you for this answer, it works perfectly Have a nice day !

1.5K

A text in a preview workflow become an integer in an Excel export. - Adobe Campaign Classic

Hello everyone,I have an issue concerning exporting data using a workflow. When I export data to be in an Excel file, some data becomes integer instead of text (when I preview the data through the workflow using "display the data" it shows me text and not integer).This is the rendering through the workflow displaying the data :And this is what I have on my Excel file when export :Do you know why this happened and is it possible to fix that ?Thank you in advance.Kind regards.

2.3K

Re: Remove a special character during a data extraction - Adobe Campaign Classic

Hello wodnicki ,Thank you so much for the precision.I have a last question : I have some phone number data (example : +0032123456789) and I want to use an "if" if this case happen and remove the "+" for this case and else it's another case (example : +32123456789), don't do anything. Is it possible to do that in SQL ? I'm not familiar with that kind of language.Kind regards,Thibault

1.6K

Re: Remove a special character during a data extraction - Adobe Campaign Classic

Hello wodnicki ,Thank you for this answer. Just to be sure, is this code needs to be put in a Javascript before the data extraction or there is a way to put that line of code in the data extraction activity itself ?Thank you in advance.Kind regards,

1.6K

Remove a special character during a data extraction - Adobe Campaign Classic

Hello everyone, I am running a workflow using customers data which will be extract with a data extraction (Excel) and I have some issues with the phone number data which sometimes use a "+" in the beginning of the phone number. (depending on the country)For example : I have the use of "320123456789" and "+320123456789" for the phone number field.My request is : is it possible to remove that "+" special character during the data extraction so this character won't be present in my Excel ? If yes, ...

2.4K

Re: Delivery fails because the targetData is undefined - Adobe Campaign Classic

Hello DimaKudryavtsev ,Thank you for the explanation and detail answer. I understand where I can maybe find the answer of this issue.Since I never use the populate of the targetData, can you give me an example of hat I have to put between the ?To test with a simple exemple, I use in the template <%= recipient.firstName %> , how do I have to set up the field ?If there is documention also with that, it will be great to learn more about that Thanks in advance,Kind regards.

2.1K

Delivery fails because the targetData is undefined - Adobe Campaign Classic

Hello everyone,Since few days, some of my deliveries don't want to be send out and mention me that the targetData is not defined.Here is how the error looks like : This was not happening before (the workflow was on a scheduler without any modification in the template and one day, this happens with this failure) and I still have some deliveries that works with the targetData in other templates.But for an obscure reason, this issue happens for all the targetData I use in that template. I try to de...

4.9K

Re: Export Delivery logs and Tracking logs using a workflow on Adobe Campaign Classic - Adobe Campaign Classic

Hello kapscool ,Thank you very much for those information. When including the JS in the query, I have an error that show this :Also, how can I set up my enrichment to pick up my data from recipients starting with a query using the delivery logs or use change dimension ? Do I have to use a link in the enrichment ?Kind regards and thanks in advance.

6.4K

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