error in technical workflow 'Tracking'

[aidouni]

We recently performed an update to build 9330, and after trying to restart technical workflow Tracking we end up getting this error :

26/08/2021 16:38:32 nlmodule The HTTP 'WWW-Authenticate' header allowing authentication to the proxy server is missing.

Can someone please tell me the source of this problem.

[Milan_Vucetic]

Hi @aidouni this error can occur when password is not set (empty) and user cannot authenticate.

Please, check if this is the case.

Regards,

Milan

[aidouni]

thank you for replying, but are you talking about user to authenticate to the client ?

[Milan_Vucetic · Accepted solution]

Hi, go to the Deployment wizard/Tracking configuration and check is password is set properly (there is a Validate button). 

[Sukrity_Wadhwa]

Hi @aidouni,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!