Error connection to "Adobe Campaign Classic"

[juliensteinling1979]

Hello All, 

In my company, I have 4 users who experience now this Windows(?) error message when they are trying to connect (federatedId):

"Script error : Line 2, Char : 9910. Unable to get property 66786of undefined or null reference. Code 0 

 URL: https://adobe-api.arkoselabs.com/cdn/fc/js(...)/standard/funcaptcha_api.js

Do you want to continue running this script Yes / NO"

They sometimes can connect by cliquing on yes several times, They sometimes can't. 

Do you have an idea ? Thanks ! 

[Shubham_Goyal__]

Hi @juliensteinling1979 ,

The script errors are usually produced by the IE engine (internet explorer) of the user's browser as Campaign uses IE engine to render these pages.
That said for the quick test you can try to see if the IE version used by your users is updated as per the compatibility matrix. (link) Else it could be a known issue to Adobe for which you should contact Adobe Campaign support for assistance. (link)

Br,
Shubham

[juliensteinling1979 · Accepted solution]

Actually, the bug was a product bug and was fixed by Adobe Camapign support assistance.

Kr,

Julien

[Sukrity_Wadhwa]

Thanks for the update, @juliensteinling1979!