Emails being delivered as text

[joyh90078710]

Hello everyone!

Hoping to ask for some help with something we are experiencing. We started noticing that a high percentage of our emails are being delivered as text. Currently, in the "delivery" section of properties we have "use recipient preferences" selected. It seems unusual that a high number of people would suddenly have changed their mail setting to "text only". Has anyone else experienced this, and if so, any ideas on how we might resolve this?

Thanks in advance for your help.

Best,

Joy

[Jonathon_wodnicki · Accepted solution]

Hi,

Use Generic query editor (under Tools menu at the top), to group recipients by @emailFormat, adding a count(@id) col to break them out.

Thanks,

-Jon