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Undo: The recipient no longer wants to be contacted

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Level 5

In the recipients manu, I see this particular recipient, in the Deliveries tab has: "The recipient no longer wants to be contacted" for all the email deliveries.

However, in the "Non deliverables and address" section, I cannot find this user by email. 

How can I "clean" this recipient so it again can recieve emails? Client has requested to recieve emails back.

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2 Replies

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Community Advisor

Hello @ogonzalesdiaz 

 

Check the blacklistEmail or blacklist field value in the recipient table. The value should be No to fix this.


     Manoj
     Find me on LinkedIn

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Administrator

Hi @ogonzalesdiaz,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!



Sukrity Wadhwa