Undo: The recipient no longer wants to be contacted

[god_prophet]

In the recipients manu, I see this particular recipient, in the Deliveries tab has: "The recipient no longer wants to be contacted" for all the email deliveries.

However, in the "Non deliverables and address" section, I cannot find this user by email. 

How can I "clean" this recipient so it again can recieve emails? Client has requested to recieve emails back.

[_Manoj_Kumar_ · Accepted solution]

Hello @god_prophet 

Check the blacklistEmail or blacklist field value in the recipient table. The value should be No to fix this.

[Sukrity_Wadhwa]

Hi @god_prophet,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!