determining if an email was opened after a 5 minute w...

[edwardr28531298]

Hello, I have a question that would seem rather simple but I cannot figure it out. I have a WF that sends an email followed by a 5-minute wait activity, after that, I have a split that identifies if an email was opened or not. if opened send another email if not opened do nothing.

In all my test it doesn't matter whether I open an email or not, the WF sends both my test emails through "opened email branch" after the five minute wait

here are the rules I have in the split activity. 

a snapshot of my WF 

[Marcel_Szimonisz]

Hello @edwardr28531298 ,

it is not impossible but the out of the box technical workflow is scheduled to pull tracking logs every hour so in order to get you 5-minutes-after-opened tracking logs you might refresh it manually or set another temporary technical workflow syncing the logs every 5 minutes.  Also you need to make sure that the messages are delivered because sometimes it takes more than 5 minutes to deliver the messages. So I would wait more than 5 minutes.

BR,

Marcel

[AmineAbedour · Accepted solution]

Hello @edwardr28531298 

In addition to what @Marcel_Szimonisz  said, your conditions on the split activity are not correct.

You are asking if the recipient have a tracking log but you are not checking if the tracking log comes from this specific delivery or not.

That why all your tests go through "opened email brach".

BR,

Amine

[edwardr28531298]

is there a better way of doing this since its coming from a recurring delivery?

[AmineAbedour]

you can use the delivery Id stored in the variable 'vars.deliveryId' to complete the conditions in your split activity.

[edwardr28531298]

Thank you this was helpful!