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SOLVED

Message Center email not delivered

priyankah586599
Level 4
Level 4

Hi team,

I have a strange issue happening in Message Center. Email is not delivered for a particular template (one template only) to my official email ID, but the email is delivered to gmail ID. For all other templates I receive emails to my official ID, so I think it is not a blacklist issue. I'm explaining in detail below.

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When I Trigger a SOAP call for Copy of RTCP PM34 English template, particularly to my official ID, I don't receive email whereas I receive it for gmail ID. For other templates, say Spanish/POC I receive emails to my official ID as well as all other ID's.

Can you please help.

Regards,

Priyanka

1 Accepted Solution
priyankah586599
Correct answer by
Level 4
Level 4

Hi,

I found a solution.Emails to my official ID was blocked, as I was repeatedly sending out test emails to my official ID. Once I changed the subject of my email, emails started to pop into my inbox

Regards,

Priyanka

View solution in original post

3 Replies
priyankah586599
Level 4
Level 4

Also , in the Event history folder, I see the message is marked as 'Sent' to my official ID.

Raj_bounteous
Community Advisor
Community Advisor

Hi,

what is the possibility of the email being blocked or automatically deleted by your official email ID.

Did you check the junk folder? just my thoughts.

priyankah586599
Correct answer by
Level 4
Level 4

Hi,

I found a solution.Emails to my official ID was blocked, as I was repeatedly sending out test emails to my official ID. Once I changed the subject of my email, emails started to pop into my inbox

Regards,

Priyanka

View solution in original post