Delivery pus com status 0% sucesso

[ArthurTu]

Olá

Estou fazendo algumas campanhas no Adobe Campaign, porém, a delivery de push no painel da campanha está com status de sucesso = 0%, porém, recebi o push e no retorno das tabelas, também aparece que recebi. O que posso fazer pra ajustar?

[Parvesh_Parmar · Accepted solution]

Hi @ArthurTu 

Thanks for your question.

If you have received the push notification and see a corresponding entry in the boardLogsAppSubRCP table (or similar), and the status shows as “sent,” then technically the delivery was successful — even though the delivery dashboard is showing 0% success.

This kind of mismatch can happen due to:

• Delay in tracking updates: Sometimes the tracking indicators or success percentages take time to update, especially if the push is being processed asynchronously.

• Incorrect tracking configuration: There may be a missing or misconfigured tracking workflow or option in your delivery template or mobile app setup.

• Environment-specific behavior: If you’re working in a lower environment (dev or staging), the tracking server might not be set up correctly, so the success status isn’t accurately updated.

Suggestions:

1. Wait for a while and recheck the delivery report.

2. Verify that the tracking logs and indicators workflow is running.

3. Check the mobile app’s integration with the SDK (iOS/Android) to ensure delivery confirmations are being sent back to Adobe.

4. If you’re using custom delivery methods or APIs, confirm that success callbacks or receipts are being handled correctly.

It would be helpful if you could share:

• Which version you’re using (v7 or v8 SaaS/hybrid)

• Delivery type and method

• Any relevant logs or screenshots

This will help in giving you a more accurate answer.

Kind regards,

Parvesh