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Create dynamic content for email without complex if-then-else rules

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Level 3

We need to personalize emails based on several attributes from a customer profile:

  • Customer Name
  • Country
  • Product Category Favorites

Problem

There are LOTS of countries and LOTS of Product Categories.  I do not want to write hundreds of conditional rules to run the campaign, nor do I want to maintain such a complex process.

 

Is there a way to use a look up file or a map datatype attribute  or some expression in the personalization script editor that looks up the content I need given a value in the customer's profile to return for use in the personalization block?

 

I could not find such a capability in the Adobe documentation.

1 Reply

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Community Advisor

Hello @DavidSlaw1  You can do a lot of things with Personalization blocks.

 

Can you share some examples of your if else conditions? If will be helpful for us to recommend something based on the examples.


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