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AndyHu5
Level 2
August 8, 2024
Question

AVIF support

  • August 8, 2024
  • 2 replies
  • 607 views

Hi all

Is it possible for ACv7 to support AVIF files? I have it working in the browser, but when loading into the delivery template it by-passes the AVIF and shows the fallback. The test emails also only show the fallback. I'm wondering if this is worth pursuing if the software doesn't support AVIF

For reference, the code

<picture>
<source srcset="image/avif.avif" type="image/avif">
<source srcset="image/fallback.jpg">
<img src="image/fallback.jpg" width="100%" alt="Original"/>
</picture>

Thanks

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2 replies

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community Advisor
Community Advisor
August 13, 2024

Hello @andyhu5  AVIF is not widely supported for emails and that is why it might not work for you.

You can check the supported clients here:

https://www.caniemail.com/features/image-avif/

     Manoj     Find me on LinkedIn
C
Adobe Employee
costa_n11Adobe Employee
Adobe Employee
August 13, 2024

Hi @andyhu5 

The lsit of file extensions that can be supported by ACC is restricted and you need to request the new file extension to be authorised as public resources. you will need to open a ticket to Adobe Supprot requesting the extension add-ons. Be aware that the extension is case sensitive on ACC's side, so make sure you request the right extension and make sure that files will be provided accordingly, usually extensions are lowercase .avif in our case,

Thanks

Denis 

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