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SOLVED

Authenticating multiple CRM sources in one profile merge

petej6570607
Level 2
Level 2

Hello everyone,

When adding multiple offline data sources to a profile merge rule, I want to understand whether this requires the same authentication ID across each of the different data sources or whether this can be different per data source.

Link: Profile Merge Rules Dashboard

Example screenshot in the documentation:

1792723_pastedImage_1.png

I have a scenario whereby customers can authenticate using different IDs across my companies digital real-estate:

Website 1 = ID A

Website 2 = ID B

APP 1 = ID A

APP 2 = ID C

APP 3 = ID D

Many thanks,

Pete

1 Accepted Solution
ankitasodhi
Correct answer by
Employee
Employee

Hello petej6570607​,

You need same ID to be synced with all datsources in your PMR that way you will be able to identify the same user.

View solution in original post

2 Replies
kumararajak
Level 6
Level 6

Hi Pete,

From my understanding, i guess its requires the same authentication ID across each of the different data sources

1793471_pastedImage_2.png

Find detail here: Create a Profile Merge Rule

Example: Does Profile Merge Rules capture a second device if it has not been authenticated?

General Use Cases for Profile Merge Rules

Regards,

Kumararaja K

ankitasodhi
Correct answer by
Employee
Employee

Hello petej6570607​,

You need same ID to be synced with all datsources in your PMR that way you will be able to identify the same user.

View solution in original post