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SOLVED

AMO Partner ID Syncs

bigbaldbasso
Level 3
Level 3

Hoping someone here can point me in the right direction.

We have a client that no longer uses AAM and AMO.  The implementation code has been removed and all that, but we are still seeing the AMO partner ID sync calls coming when the Visitor ID service spins up.  From what I can tell, that gets configured from the AAM Admin side, but we do not have access to that since they no longer have license for the product.

These calls all originate from the dest5.html the ID service loads into an iframe.  It syncs IDs with partners like Rubicon, Facebook, etc.

What do I need to do or who at Adobe to contact to get those extra calls to stop?  If I need to ask in a different forum, great.

Many thanks!

1 Accepted Solution
Varun_Kalra
Correct answer by
Community Advisor
Community Advisor

Hi there,

Jerry is correct, you need to reach out to Adobe Customer Care to disable these ID syncs.

Customer Care team will be able to deactivate s2s destinations if there are any and disable ID syncs for the default AAM container.

Thanks,

Varun Kalra

View solution in original post

3 Replies
jhelou
Level 3
Level 3

I would start with client care.

Thanks,

Jerry Helou, Ph.D

Digital Experience Architect

<http://www.softcrylic.com/>

T: +1 302-381-2883

www.softcrylic.com<http://www.softcrylic.com/>;

<https://www.linkedin.com/in/jirarhelou/>

<https://softcrylic.com/e-books/marketers-play-book/?utm_source=Email-Signature-JNH&utm_campaign=AdobeSummit-2018&utm_medium=Softcrylic>

Varun_Kalra
Correct answer by
Community Advisor
Community Advisor

Hi there,

Jerry is correct, you need to reach out to Adobe Customer Care to disable these ID syncs.

Customer Care team will be able to deactivate s2s destinations if there are any and disable ID syncs for the default AAM container.

Thanks,

Varun Kalra

View solution in original post

Gaurang
Level 10
Level 10

Hi,

Were you able to find something relevant for your query here?

Gaurang