Workspace - Send file to emails not working?

[Yohan_khan00]

I am trying to send a workspace file to various users that do not have access to Adobe. 

I am able to send a file when I select my user name from the dropdown but not when I type in my email. 

Why is this not letting me send the file as an email?

[MandyGeorge · Accepted solution]

Hi @Yohan_khan00 - did you hit enter after putting in the email? Try that, it should work.

[Jennifer_Dungan]

@MandyGeorge beat me to it

Before hitting enter:

After hitting enter:

Each email added needs to be "confirmed" by hitting enter to turn it into a object in the recipients list. I believe this is because you can mix emails with users from the system, so you can't just add a list of emails with semi-colons separating them, you have to confirm each email as a complete object.

[Yohan_khan00]

I cant believe I got stumped on this little thing here. Thank you for identifying the issue and helping me resolve it. 

[Jennifer_Dungan]

You're welcome! It's not immediately obvious that you need to do the one extra step.. it catches a lot of people