Why Isn't the Units Metric Populating in Adobe Analytics

[AnkitAg3]

I have implemented Adobe Analytics using the Web SDK, but I'm encountering an issue: the Units metric is not being populated, even for events where the quantity is set.

[bjoern__koth · Accepted solution]

Hi @AnkitAg3 

quick question, in which context do you set the products? You're seemingly sending a custom productViews eventType. In the classic Analytics world, I am fairly certain that a prodView event ignores the quantity anyway since it is assumed that it is a single product that is looked at.

Also, if you want to achieve a product view event, I would rather set the appropriate commerce event Product Views or which ever event you want to send. 

 

https://experienceleague.adobe.com/en/docs/experience-platform/xdm/data-types/commerce

hope that helps

[AnkitAg3]

Hi @bjoern__koth , I currently looking for it at ProdView, I just reviewed the documentation and seems like quantity only works for purchase.