Hi All,
For one of my client we are getting visits no higher than the pageviews for "july" and "sep" month.
The site has Tealium server side implementation so we couldn't validate it.
We have access to adobe analytics, If i want to perform some analysis to find out the root cause.
What could be the potential reason for this issue, How to approach to find out the reason, Which kind of analysis i can perform to find the solution.
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Is it possible you might be accidentally sending page views as "clicks"? Any server call will trigger a visit, but clicks won't increment the page views. If you have users who are hitting pages that are only tracking as clicks, those PVs could be lost, but the Visits would still count.
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Hi @Jennifer_Dungan
To know that if we are sending clicks on page load
I have created a data feed in adobe analytics taking below columns
hit_source
excude hits
i got some count in "hit_data" file .. but i don't know how to read and analyze it
Could you please help me here
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Hi @VidhyaAk1,
I believe you will need some additional / different columns.
This documentation should help you:
But, "hit_source" is more about where/how the hit was set (i.e. standard image request with/without timestamp, upload, etc)... not about whether the hit was a page view or something else.
Now, if you look at the documentation, you will see page_event, which is listed as a "the type of hit", and there is a lookup for the type, but there's a little gotcha... you can't rely on this completely... Page Views are triggered on any hit that has a pagename or page_url set (no matter what the page_event says)
I had some more ideas on the issue. There are a few other scenarios I can think of:
There may be other such behaviours happening, something that triggers a visit without a page view.
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@VidhyaAk1 , I have had this issue in past. Not sure if it is the same case for you. Are there any assets (especially youtube videos / interactive iframe where tracking is not enabled) with more than 30min duration?
In my case, there was an investor relation youtube video with more than one hour duration. If a user watches video for more than 30mins and makes a click, visit count increases, where as page view does not increase.
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