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SOLVED

Unable to switch organizations or companies in AA

shawn60142
Level 2
Level 2

I have multiple organizations and companies tied to my Adobe ID. Within Experience Cloud home I can switch organizations. However, when I try to switch login companies within AA, I get the following prompt:

Unable to switch organizations or companies. The switcher will only work for those logged in through the Experience Cloud domain.

It doesn't matter where I log in from, I frequently get this prompt and have to try switching repeatedly until it finally works. Is there any way around this?

Here is the URL I have bookmarked for login: Adobe Experience Cloud

Capture.PNG

1 Accepted Solution
ericmatisoff
Correct answer by
Employee
Employee

Hm, I don't have this problem personally, but I have a couple of ideas.

Make sure you log in via experiencecloud.adobe.com (which I think is what you linked to)

I've also become a fan of this Chrome plugin, built by one of our partners:

Adobe Experience Cloud Bookmarks - Chrome Web Store

It works really well for me!

Hope that helps

View solution in original post

2 Replies
ericmatisoff
Correct answer by
Employee
Employee

Hm, I don't have this problem personally, but I have a couple of ideas.

Make sure you log in via experiencecloud.adobe.com (which I think is what you linked to)

I've also become a fan of this Chrome plugin, built by one of our partners:

Adobe Experience Cloud Bookmarks - Chrome Web Store

It works really well for me!

Hope that helps

View solution in original post

shawn60142
Level 2
Level 2

Wow, this extension is super helpful. Idunno what this does differently but I was able to switch login companies without a problem. Thanks so much!