Tracking session cut

[alev1]

Hi,

we have a set of promotional pages which are managed by an own CMS tool. The rest of the website uses another framework. Both are tracked in same report suite and both set of pages appear in the reports. However if user goes from promos page to another page, we cannot see this journey. In the reports I mostly have exits for these promos pages, even though lots of users continue their journey. I believe this is due to some faulty settings.

The pages cannot be attributed to same visitor, even though they have the same visitorID (s_vi cookie value is equal). What differs though is the tracking server. Most of the pages use secure server whereas promo pages do not.

I further noticed the promo pages do not use any visitor mifration key (do they need it?), whereas the rest of the pages do use a visitor migration key...

[TanmayMathur · Accepted solution]

Hi, 

Please check if the visitors have the same trackingserver and trackingserversecure and they are going to the same report suite. Difference in those values would mean a different cookie domain and that would make the journey have different paths instead of a single one. 

Tanmay

[alev1]

Settings for Campaign, TrackingServer and TrackingServerSecure are the same. Only difference is that one tracking request URL starts with https://simg. and the other with http://img.

But that shouldn't interfere.