Expand my Community achievements bar.

Join us for our next community Coffee Break on February 28th! Four of our Analytics Champions will be joining us to discuss Summit tips, best practices, and any of your Analytics questions!
SOLVED

Tracking code not appearing in URL display query string.

Avatar

Level 2

When I click through from an email, should then the query string be present in the display url in the browser for analytics to capture it? When I click through on the same link sometimes the tracking code parameters appear in the display url and sometimes I briefly see it (it flickers) before it just shows the url without the campaign query string. In the latter case I when I look at adobe experience platform debugger I do not see see the campaign variable.

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

Looks like there's a redirect going on. Based on your description, there could be 2 reasons:

  1. Your tracking parameter has been added to a redirect link that has been created by your email marketing product. If so, then change your landing page URL in your email marketing product so that your tracking parameter is added to that landing page URL.
  2. Your website itself has a redirect between your landing page and the actual page that is shown to your users, and that redirect is removing your tracking parameter. If so, then change your landing page URL in your email so that it is using the final, actual page that is shown to your users, and append your tracking parameter to that page URL.

Hope that helps.

View solution in original post

3 Replies

Avatar

Correct answer by
Community Advisor

Looks like there's a redirect going on. Based on your description, there could be 2 reasons:

  1. Your tracking parameter has been added to a redirect link that has been created by your email marketing product. If so, then change your landing page URL in your email marketing product so that your tracking parameter is added to that landing page URL.
  2. Your website itself has a redirect between your landing page and the actual page that is shown to your users, and that redirect is removing your tracking parameter. If so, then change your landing page URL in your email so that it is using the final, actual page that is shown to your users, and append your tracking parameter to that page URL.

Hope that helps.

Avatar

Level 2

Thanks for this . Just to clarify, if I don't see the tracking code in the final browser url query string after the flicker/redirect does this mean adobe will not have captured it.. 

Avatar

Community Advisor

Correct, Adobe Analytics will not capture it in that case.