Rule Based Classification not working any more

[giuliams]

Hi!
I created some new rules in the last 2 weeks and - even if they are correct - they are not correctly splitting the fields.
It's happening the same with some rules I created some months ago. They used to work and with new values they are not working any more.

Anyone with the same issue?

Thanks! 

giulia

[drewa64795483 · Accepted solution]

Yep - have a ticket with Client care and they have advised that it is a bug and it is with Engineering.

Response from Client Care on the 6th:

This issue has been logged as a bug. The engineering team is working to fix this issue.

We will keep you updated with the progress.

[moiraf80859445]

I get the same issue.

The classifications with rule builder are not working fine, I show items not classified.

This seems to be a bug from few days.

Moira

[giuliams]

Thanks!! 

[warrensander]

Will all customers be advised when this is fixed to manually classify anything that slipped through during the 'bug' or will engineering re-process everything from the bug start date for all classification rules?