report builder user login unsuccessful

[melissa_willia2]

can't login to report builder-error is user login unsuccessful. this is not due to any issues with credentials. can anyone help?

[Gigazelle · Accepted solution]

We have a KB article dedicated to Report Builder log in issues:

http://microsite.omniture.com/t2/help/en_US/home/index.html#kb-analytics-reportbuilder-login-issues

If your answer isn't included on this list, let me know Customer Care's solution and I can have it added!

[ryan_smith11]

Hi Melissa,

Please try another computer. If doesn't work, please contact ClientCare for immediate assistance.

Let me know if you have any questions.

Regards,
Ryan

[warrensander]

Also make sure the correct 'login' type is selected in the sign-in box you can do Marketing Cloud, Single Sign-on and Standard. You might have clicked into the wrong login type and that can cause issues with signing in.