Real time tracking and data export

[Jayakrish]

Team,

We have a common scenario where user have a look in to the product/brand section across the eCommerce web site (Not a regular eCommerce platform). At the time they have been reviewing any product/brand our client wants to trigger an email or call from support team to assist on users for their particular product/brand at the same instance.

Therefore, We want to track the real time reporting from the web analytics and that too specifically from adobe analytics. I am aware about the real time section on adobe analytics whereas that doesn't have any option to data export. Also, data feed feature will have the latency of 1 hour and 1 day option. We are looking for the real time report which instantly can share the report to other third party tool or just a normal view on those instant data.

looking forward for an any specific features were we can opt for this real time tracking and data export. Please assist me on this real time tracking and let me know for any other information.

Thank you,
Jay.

[Andrey_Osadchuk]

Hi Jay,

I presume the only suitable option for your scenario is to build a custom solution by leveraging the Adobe Analytics Livestream API

[Khurshid_Alam · Accepted solution]

You may use Triggers to trigger emails when a user is looking at a product and does not fire an event in a set time window(for example: visitor looks at the product <prodView> and then do not fire a Cart event <addToCart> in say 20 seconds), Triggers will send an email alert.
Doc: https://docs.adobe.com/content/help/en/core-services/interface/activation/triggers.html

Alternatively, you can use Livestream to pull real time data which has a latency of few seconds. However, this will require you to acquire the Livestream SKU if you do not have it already and set up a infrastructure to consume the Livestream data.
Doc: https://github.com/AdobeDocs/analytics-1.4-apis/blob/master/docs/live-stream-api/getting_started.md#