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Premium eVars issue in Adobe Analytics

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prathiv23
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prathiv23
Level 3

03-12-2019

Hi Experts,

I'm not able to select premium eVars more than 100. (refer screenshot attached)

Please note that:

  • I do have 'Super Admin' access to whole Adobe Experiece cloud.
  • We do hold premium account in Adobe Experience cloud.
  • Is it related to recent AA updates causing the issue ?

1861083_pastedImage_1.png

Thanks,

PV

+ jantzen.belliston-Adobe

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BrianTopham
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BrianTopham
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05-12-2019

Okay. That is strange. Probably best to open a ticket so Customer Care can dig into your specific login company etc.

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prathiv23
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05-12-2019

Hi BrianTopham -

I've verified it and I could notice eVars count is 250. (refer screenshot below)

Please help.

Thanks.

1861390_pastedImage_0.png

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BrianTopham
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04-12-2019

The number of allowed variables (eVars) is based on contract. Product updated should not have an affect, but any change to contract would play a role.

You can check your current access level within the Admin Console > View Feature Access Level. Then work with your account team to make any needed changes.

1860977_pastedImage_0.png