Premium eVars issue in Adobe Analytics

[prathiv23]

Hi Experts,

I'm not able to select premium eVars more than 100. (refer screenshot attached)

Please note that:

• I do have 'Super Admin' access to whole Adobe Experiece cloud.
• We do hold premium account in Adobe Experience cloud.
• Is it related to recent AA updates causing the issue ?

Thanks,

PV

+ jantzen.belliston-Adobe

[BrianTopham]

The number of allowed variables (eVars) is based on contract. Product updated should not have an affect, but any change to contract would play a role.

You can check your current access level within the Admin Console > View Feature Access Level. Then work with your account team to make any needed changes.

[prathiv23]

Hi BrianTopham -

I've verified it and I could notice eVars count is 250. (refer screenshot below)

Please help.

Thanks.

[BrianTopham]

Okay. That is strange. Probably best to open a ticket so Customer Care can dig into your specific login company etc.