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SOLVED

One AdobeID multiple browsers

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Level 2

Seeing an instance of one AdobeID with multiple browsers in a 2 hour period - device info is not available - coming from 2 cities - looking for possible explanations

 

Thx

Aseem

1 Accepted Solution

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Correct answer by
Community Advisor

I've seen this as well, and the most common reasons are:

  1. Bots.
  2. There is no other common reason. 

If the browser remained the same but the users' country/city was changing, then the most common reasons would be:

  1. Legitimate users who are browsing with a VPN.
  2. Legitimate users whose ISPs rotate their IP addresses dynamically.
  3. Legitimate users on a mobile network who are on the move, so the IP address from their mobile network also changes.
  4. Bots.

View solution in original post

3 Replies

Avatar

Correct answer by
Community Advisor

I've seen this as well, and the most common reasons are:

  1. Bots.
  2. There is no other common reason. 

If the browser remained the same but the users' country/city was changing, then the most common reasons would be:

  1. Legitimate users who are browsing with a VPN.
  2. Legitimate users whose ISPs rotate their IP addresses dynamically.
  3. Legitimate users on a mobile network who are on the move, so the IP address from their mobile network also changes.
  4. Bots.

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Level 2
Thx - I thought the same - but the question is how can different browsers have the same AdobeID

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Community Advisor
The browser is derived from the user-agent string. If the visitor is really a bot, then that bot could be changing its user-agent string dynamically, causing the "different" browsers.