New vs. Return visitors (getNewRepeat)

[mac28]

Hi,

We are using 'getNewRepeat' plugin to see data on visitors loyalty. Since I believe this is a page-load rule, we are seeing a lot of unspecified values for our variable configured. Does any body have an idea, why the unspecified values are being passed and how to rectify it?

Thanks in advance!

[PratheepArunRaj · Accepted solution]

Dear Madhur,

If you use the Plugin getNewRepeat you should definitely get either New or Returning Visits in your line item.

If you see unspecified, there might be 2 cases:

1. Few of your pages didn't have the plugin or variable to capture the Dimension.

2. Or issue with the implementation.

Can you pass your public URL so that i can verify the implementation.

Thank You

Arun

[firefighteradi]

@PratheepArunRaj - I am facing the same issue. Can you please share some details on how to debug the problem?

What do you mean when you say 'few pages didn't have the plugin'? When I am checking in debugger for the pages I see in the reports with 'unspecified' New or Repeat values I do see values against eVar as either 'New' or 'Repeat'.

[mac28]

Thanks Arun. I shall inbox the pagename so that you can verify the details.