Mobile visits have not been counted since 15,sept.

[인배박86874406]

Like the title, analytics program is not able to count mobile visits now.

This is the captured image.

Nothing changed, but it suddenly can't count that.

Where can I find the solution?

Normally, where this kind of problem is from?

[Alexis_Cazes_]

Can you post the full screenshot of the report ? Is it the default metric Visits that you are using or another one ?

[인배박86874406]

Yes, I'm using default metric Visits.

I've looked all reports, and I've found that there is no referrers data about mobile URL.

I think this is the real problem

We're using two domain names.

For desktop, (www.~~)/ For mobile, (m.~~)

However, I can't find the referrers data about mobile URL(m.~~)

This is the full screen captured image of our referrers reports.

Why has the problem like this occurred?

Is there a possibility that I made any mistakes?

[Alexis_Cazes_ · Accepted solution]

Check in the Internal URL filters under Admin console.

Make sure that you are not filtering out the mobile ones.

In theory a visit should always be incremented.

[인배박86874406]

Okay, I'll check the Admin console first.

Thank you for help!