mobile segmentation doesn't show any data for some of my suites

[chrisa_changala]

I recently inherited responsibility for our huge group of suites that were merged from multiple other companies' accounts after purchases.  I feel very lost.  I have watched some videos, got a book, read blogs and posts but still lost on some things.

Today's issue is using the mobile segment drop down.  The dropdown is there on all of my suites, but the data just isnt there on some of the suites.  I assumed it was caused by the code block, but one of my dev's is arguing with me that the difference in the code isnt what is causing it, that the problem is in the java that it is accessing.

Any help would be appreciated!!

http://www.heraldtribune.com/ <-- works

http://www.newbernsj.com/ <--- doesnt work

[Gigazelle · Accepted solution]

Hi Chrisa,

As mentioned on Twitter, you have a custom implementation that uses a VISTA rule to separate mobile and non-mobile traffic. You can check each respective mobile suite to find the data you're looking for.

[Alexis_Cazes_]

Hi Chrisa,

Are you using the pre-configured mobile segment ? If not please provide the definition of the segment.

Best regards.

Alexis Cazes